At Tradefox, we are dedicated to transforming the recycling industry by addressing its most critical challenge the lack of transparency. Our platform, Tradefox.co, empowers businesses with integrity to connect and thrive in the global trade of recyclables, an industry crucial to our environment. By providing business intelligence reports on the trustworthiness and reliability of companies worldwide that buy or sell recyclables, we bring unprecedented insight into trading behavior and reputations. Our efforts not only combat unfair practices but also pave the way for green capital, enhancing profitability, liquidity, and material recovery from waste. Join our mission to build a sustainable future and make a lasting impact on the recycling industry.
Here is a link to our public equity rase on WeFunder Page where you can get a good idea of Tradefox: https://wefunder.com/tradefox
We are seeking an experienced, entrepreneurial-minded Customer Success Manager to join our core team at our Amsterdam office. In this pivotal role, you will be responsible for setting up and managing a team of customer success representatives, developing and implementing sales strategies, building and maintaining customer relationships, and ensuring customer satisfaction.
Requirements
Qualifications and Requirements:
- Minimum of 10 years of experience in Customer Success Management, 5 of which should be within the SaaS (Software as a Service) industry.
- Entrepreneurial mindset with a strong sense of initiative and the ability to work independently in a fast-paced, startup environment.
- Experience setting up business processes/teams and building teams internationally, serving various regions is desirable.
- Previous experience working in a Start-up/Scale-up and growing a team from Seed through Series A and beyond is desirable.
- Experience managing teams and developing sales strategies.
- Strong analytical skills with the ability to analyze customer data.
- Excellent communication skills, with the ability to effectively communicate with customers, team members, and stakeholders.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and projects simultaneously.
- Proven ability to build and maintain strong customer relationships.
- Experience in global trade and exposure to foreign culture in target markets.
- Demonstrable experience working within a close-knit team, collaborating with senior management, marketing, and product leadership to design commercialization strategies.
Key Responsibilities:
- Set up and manage a team of customer success representatives, providing coaching, training, and support to ensure a high level of customer service and satisfaction.
- Implement and continuously evaluate and improve customer success processes and procedures to ensure efficiency and scalability.
- Develop and implement sales strategies to drive revenue growth and achieve business goals.
- Build and maintain strong customer relationships, acting as a primary point of contact for customers and ensuring their needs are met.
- Monitor customer usage and engagement with the platform, identifying opportunities to improve customer experience and drive retention.
- Analyze customer feedback and data to identify trends and areas for improvement, working cross-functionally with product and engineering teams to implement solutions.
- Work closely with the Operations Manager and CEO to ensure a seamless customer journey from onboarding to ongoing engagement.
- Lead the development and continuous improvement of onboarding and website sales automation.
Benefits
What's in it for You?
- A strong base salary
- Stock participation plan after the trial period is completed.
- A challenging environment to develop your personal and professional skills with a lot of freedom to take on ownership.
- You'll be in a fortunate situation to make a high impact at a green tech start-up that is about to lift off.
- You will enjoy working in a lively co-working space which we share with other tech companies in the center of Amsterdam at The Next Web.
If you are a highly motivated individual with a passion for customer success and a desire to make a positive impact on the recycling industry, we encourage you to apply for this exciting opportunity.