Logistics Customer Success Manager (Spanish Speaker)
ChainCargo, Netherlands
Job Description
Ready for your next challenge?
We are ChainCargo, a fast growing technology amp; logistics scale-up with offices in Eindhoven, Barcelona and Chicago. Our drive is innovation, and our ambition is making logistics more efficient and sustainable through the smart use of technology.
We provide our customers with smart, innovative and reliable logistics solutions with which we continuously work towards a greener logistics chain.
We facilitate road transport by connecting technology, people, and expertise in a new solution that simply delivers. Combining state-of-the-art technology with dedicated service teams, we ensure that shippers and carriers receive a complete logistics solution they can trust.
Are you a technology and digitalization lover? Are you oriented to sustainability?
We are looking for a Customer Success Manager to join our Eindhoven team
Your main responsibilities at ChainCargo:
- You will successfully onboarding new business relationships, assuring satisfaction and preventing churn. Onboarding includes coaching and implementation to all relevant stakeholders.
- You will focus on alignment with commercial teams, building relationships, pushing platform adoption and changing user habits.
- You will work closely with the data team to improve analytics and reporting.
Your main tasks at ChainCargo:
- You will build positive working relationships with all stakeholders including, commercial and operations leadership.
- You will be in charge of the onboarding of new clients.
- You will support Sales team in early-stage meetings as a technical expert.
- You will perform demos and teach the platform to internal and external users, of all ability levels.
- You will introduce the Mobile App and achieve full adoption.
- You will setting up all new users correctly.
- You will manage the early stages of new client engagements, assuring a white-glove experience for all potential customers.
- You will monitoring of an assigned account portfolio to assure a high level of continued service.
- You will leverage analytics in business reviews.
- You will meet with the Product team to provide feedback about usage habits, values, problems and weighting etc.
Requirements
Who are you?
- You have at least a Bachelor’s degree
- You have at least 2 years of relevant work experience in: Customer Success, Sales, Logistics, Client Services, SaaS, or software implementation etc.
- You have communication amp; project management skills to coordinate with cross-functional stakeholders.
- You have a genuine interest in logistics, technology and sustainability
- You have a strong Microsoft Office familiarity.
- You are a sales-oriented kind of person.
- You will perform software implementation.
- You have data-driven thinking.
- You have advanced and fluent Spanish skills, also very high fluency in English skills.
Benefits
We offer:
- A great opportunity to be part of a growing technology scale-up;
- Various in- and out company commercial training and the opportunity to grow;
- A competitive salary and holiday allowance;
- 25 vacation days per year and 10 days workcations (work anywhere in the world you want!)
- Pension scheme (fully paid by ChainCargo);
- Hybrid working method;
- Other benefits: travel allowance, fitness and gym subscription, daily lunch when you are at the office, team building activities
Are you ready for the challenge? Apply now and take part in something amazing!