Desk Side Support
DeRisk Technologies, Netherlands

We are looking for a technical support Engineer to be engaged in a project and support our client based on scheduled visits, the tech should be able to start ASAP and the engagement will be till August with high possibility of extension

REQUIRED SKILLS:

• Experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.

• Excellent working knowledge of Windows 7, 8, 10, 11
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Excellent verbal and written communication IN English

• Excellent customer service skills
• Smart Hand Support Services provides an onsite service specialist to visually verify the state of a Device and to perform tasks at the direction of a remote support subject matter expert to rectify an incident. Smart hand support will be engaged using tickets in ServiceNow.

Support for Printer, Scanner, Laptop Docking Station, and A/V equipment.

• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)

• Strong Experience in Multi-Functional Printer troubleshooting

End User IMAC request

• Basic troubleshooting knowledge of iPad, iPhone, Android and other smart technologies
• Good working knowledge of MacOS.
• Excellent working knowledge in asset / inventory management

• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.

Storeroom and Asset Management Activities

• Deskside Engineers will be expected to carry out store room activities as directed by Mphasis

Job Rewards and Benefits