Role Description:
The Contractor exchange agent has responsibility for the end-to-end contractor life cycle (find, enable, manage, exit) in line with client requirements, liaising with line and senior managers and acting as the point of contact for all the stakeholders involved.
What will be your responsibilities:
- Maintain close relationship with project managers and agencies in order to understand requirements amp; provide on-boarding solutions
- Manage end to end process (make sure the parties involved are guided and follow the process, ensuring compliance, acting according to the internal policies and local employment laws; validate submitted requisition; create or validate Work Orders/Purchase Orders and its extensions; provide first level candidate screening; organize interviews, benchmarking and rate negotiations; exit or early terminations)
- Ensure all requests are actioned in timely manner, liaising with the Contractor Exchange Helpdesk, Legal, HR or Tax where appropriate, resolving problems and finding best solution and communicate in the agreed manner
- Ensure effective customer and supplier relationship serving as initial escalation point for issue resolution
- Team requirements associated with the day-to-day operation (participate on team calls/meetings; trainings; process document maintenance; providing ideas for continuous improvement)
What are we looking for:
- Good general education
- Fluent written and spoken in Dutch,English (French nice to have)
- Good organizational skills
- Computer literacy (eg. Word, Excel, PowerPoint)
- Preferable experience in HR/Recruitment area
- Demonstrates ability to understand client requirements
- Flexible, team player
- Independent in problem solving