HITEC Power Protection is looking for a Customer Quality Support Engineer for the Customer Quality Support department. The Customer Quality Support department supports the regional service organisations with analysing technical issues of operational UPS systems in the field. As Customer Quality Support Engineer, you are answering incoming inquiries and supporting the regional teams with solving complex field issues. You address these field issues and concerns regarding the HITEC products and services, as well as troubleshooting any technical problem. You are 3rd line support for the organization, meaning that based on your technical knowledge (i.e. electrical, mechanical or systems), you initiate the investigation process to find the root cause of the issue, when required you may become the Project Leader of the issue.
You make sure that issues are analysed, you drive RCA’s and make sure RCA reports are completed. When the root cause is found you will follow-up and write recommendations to prevent similar breakdown. If necessary, you will also prepare and launch field campaigns to improve the quality of the UPS systems in the installed base.
The Team:
The Customer Quality Support department consists of three Customer Quality Support Engineers with different background (i.e. electrical, mechanical), you all report to the Customer Quality Support Manager. The overall team is a part of the Quality, Environment, Safety and Health department.
Job objectives:
Requirements
Benefits