Resident Trainer - Amsterdam
Charlotte Tilbury, Netherlands

Full Time (Fixed Term Contract)

Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.

The Role:

Requirements

Responsabilities:

• Taking direction from the Regional Training Manager, lead the effective and inspirational delivery of all defined training materials across:
• Charlotte Tilbury ‘Magic Experience service model and intermediate artistry development
• Full Curriculum facilitation including induction, social and developmental training
• Operational business management amp; area education strategy
• All new launch NPD and Skincare Training
• The Learning Management System
• Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Field Sales Managers, adapting training based on the feedback from the Field Sales Managers and Education amp; Pro Manager to ensure the continual improvement of the training provided and learning outcomes.
• Working in collaboration with the Field Sales Managers, define a training and development plan for the area to achieve retail expectations, covering:
• Accelerating high potential/high performance individuals using the development pathway and certification process
• Managing and addressing under-performance
• Peakon and engagement feedback
• Login, completion amp; engagement on the Learning Management System
• Optimising social advocacy with the store
• Succession planning for the area and across areas
• Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via:

• Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up

• High quality virtual and physical training sessions

• Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.

• Area meetings delivered in collaboration with the Field Sales Manager

• Leading by example on counter and online during all events, meetings, and trainings.

Key Selection Criteria:

• Experience working within the beauty industry
• Proven experience in coaching to deliver high performance
• Clear, consistent and motivational communication style
• Excellent presentation skills and classroom delivery
• Strong commercial awareness and understanding of how to build capability to drive growth
• Able to identify training needs, learning outcomes and deliver content and coaching to meet these
• Strong interpersonal skills and a team-player
• Positive approach
• Fluent in Dutch amp; English
• Independent and proactive working style
• Enjoys working at pace
• Must be able to travel within the Netherlands and, if required, globally.

Benefits

• We offer a structured induction programme Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
• Structured career development our team of industry experts are here to support and work with you to explore your learning potential and career goals
• You receive exclusive launches of our incredible products before anyone else not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic

Job Rewards and Benefits