Customer Support Specialist - Germany
CLUSE, Netherlands
Job Description
Working at CLUSE
Join the #CLUSEclub and become part of one of Europe's coolest watch and lifestyle brands! CLUSE started in the Netherlands in 2013, and now we are active in over 20 countries with over 4,500 points of sale. CLUSE is young and dynamic, with an enthusiastic, international team. English is our go-to language for communication since our team is so diverse. We are down-to-earth and have an open and informal culture where we like to enjoy and celebrate important moments together!
What the role is about
If you love assisting others with inquiries and provide the support they need, then we want you!
Responsibilities
- Handle and resolve customer inquiries via email, chat and social media;
- Provide accurate information by using the right tools;
- Manage repairs for our B2C and B2B customers in our ERP system (Netsuite);
- Monitor orders, deliveries and refunds;
- Identify and address issues to improve our service level.
Requirements
- At least a high school diploma;
- Excellent written communication skills in English and German;
- Outstanding problem-solving abilities and a positive mindset;
- Customer orientation with the ability to adapt and respond to different personalities;
- Ability to multi-task, prioritize, and time management skills;
- Available for a minimum of 24 hours per week;
- Starting 1st of November.
Benefits
- We offer a salary that matches the industry standard, depending on experience;
- Enjoy 25 holidays per year on full-time basis, holiday allowance (8%) and pension scheme;
- Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
- Company laptop;
- Embrace the flexible work-from-home policy;
- Our awesome CLUSE amp; BOOZE gatherings (every last Thursday of every month) and other events organized by our Social Events Team.
Curious to find out more?
Want to know more? Apply now! We would love to tell you more about this role and the background of CLUSE. Hope to speak to you soon!
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