Sales Support B2B - France
CLUSE, Netherlands
Job Description
Working at CLUSE
Join the #CLUSEclub and become part of one of Europe's coolest watch and lifestyle brands! CLUSE started in the Netherlands in 2013, and now we are active in over 20 countries with over 4,500 points of sale. CLUSE is young and dynamic, with an enthusiastic, international team. English is our go-to language for communication since our team is so diverse. We are down-to-earth and have an open and informal culture where we like to enjoy and celebrate important moments together!
What the role is about
Our Sales Support team is looking for an enthusiastic customer-focused Account Support B2B for our biggest market, France. You are responsible for your own portfolio of B2B customers and in charge of their order management process, from customer creation to order placement to shipment tracking and invoicing. You are available for any questions, solve any issues you are presented with and you provide a positive and efficient customer experience for our B2B partners. You will work closely with the Sales Account Manager in supporting the shops needs and with other CLUSE’s departments.
Responsibilities
- Processing and approving new orders;
- Invoicing dispatched order and assisting customers with tracking;
- Setting up new customers accounts in the ERP system (Netsuite) and keeping the database up to date;
- Handle any ad hoc requests from your customers via e-mail;
- Execute tasks specific to your key accounts;
- If needed improve or change existing processes to assured the best B2B experience.
Requirements
- At least a high school diploma;
- Excellent written communication skills in English and French;
- You pick up new systems and processes quickly, knowledge with Office Packages (Excel), and data base handling is a plus;
- You are customer-oriented, flexible, service-minded, commercial, proactive and a team player;
- You are available 4 or 5 days a week.
Benefits
- We offer a salary that matches the industry standard, depending on experience;
- Enjoy 25 holidays per year on full-time basis, holiday allowance (8%) and pension scheme;
- Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
- Company laptop;
- Embrace the flexible work-from-home policy;
- Our awesome CLUSE amp; BOOZE gatherings (every last Thursday of every month) and other events organized by our Social Events Team.
Curious to find out more?
Apply now! We would love to tell you more about this role and the background of CLUSE. Hope to speak to you soon!
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