Service Desk Analyst
Uni Systems, Netherlands

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Analyst to join our UniQue team.

What will you be doing in this role?

• Perform end-user support by providing timely and accurate IT Service Desk services such as incident management.

• Problem escalation, remote assistance training and end-user guidance on NU. NR and NS network

• Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime

• Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period

• Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications

• Perform On-Call level 1 service support either remotely or on site.

• Performs other duties as may be required.

• The position includes nights and week end shifts

Requirements

What will you be bringing to the team?

• Bachelor Degree in IT an minimum 1 year experience in Service Desk Operations within the last 2 years.
• Experience in, installation, maintenance and troubleshooting of MS Windows 10 , MS Office, Visio, MS Project and web browsers (MS Edge, Firefox ,) .
• Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment.
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN).
• Usage of ITSM tools such as BMC Remedy, JIRA.
• Experience in end user support in general.
• Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload.
• Experience in performing user administration in MS Active Directory and Exchange.

Benefits

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality amp; Inclusion Policy for more information.

Job Rewards and Benefits