B2B Sales Support
CLUSE, Netherlands
Job Description
Working at CLUSE
Join the #CLUSEclub and become part of one of Europe's coolest watch and lifestyle brands! CLUSE started in the Netherlands in 2013, and now we are active in over 20 countries with over 4,500 points of sale. CLUSE is young and dynamic, with an enthusiastic, international team. English is our go-to language for communication since our team is so diverse. We are down-to-earth and have an open and informal culture where we like to enjoy and celebrate important moments together!
What the role is about
It's our goal to assure a great service level to our existing portfolio of resellers, and to get even more partners selling CLUSE. That is why we are currently looking for a new B2B Sales Support employee. The B2B department consists of a young and vibrant team, working at our headquarters in Amsterdam. In this team, you will have a dynamic role in which you will be mainly responsible for your own portfolio of B2B customers and in charge of their order management process: from the onboarding of new customers, to the assistance in their order placements, and invoicing, among others. Furthermore, you will help us obtain our growth ambitions. You will play a key role in providing a great customer experience to our B2B partners. But you won’t be alone in this! You will cooperate and interact daily with other key departments, such as Logistics, Sales, Finance, and others. From this key position, you will develop a great understanding of the different aspects of the business, that will allow you to provide valuable input to improve existing processes.
Responsibilities
- Processing and approving orders from our CLUSE resellers;
- Assistance with delivery issues;
- Invoicing;
- Setting up new customers accounts, and updating existing account in the ERP system (Netsuite);
- Handle any ad hoc requests from your customers (e-mails and phone calls);
- Execute tasks specific to your B2B Portfolio;
- Processes improvements.
- Preparation, and update of manuals and guidelines.
Requirements
- Fluency in French, and English;
- Previous experience in administrative tasks or customer service is a plus;
- You pick up new systems and processes quickly;
- You are customer-oriented, flexible, service-minded, commercial and proactive;
- Proactivity, problem-solving mindset, decision-making, and ability to think outside the box;
- Familiarity with Office package.
- You are available 4-5 days a week.
Benefits
- We offer a salary that matches the industry standard, depending on experience;
- Enjoy 25 holidays per year on full-time basis, holiday allowance (8%) and pension scheme;
- Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
- Company laptop;
- Embrace the flexible work-from-home policy;
- Our awesome CLUSE amp; BOOZE gatherings (every last Thursday of every month) and other events organized by our Social Events Team.
Curious to find out more?
Apply now! We would love to tell you more about this role and the background of CLUSE. Hope to speak to you soon!