Support Employee- Contact Center
Acolad, Netherlands
Job Description
Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Ubiqus, the group is present in 25 countries and has a network of over 2,500 internal experts worldwide and +20,000 external linguists.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.
We are currently seeking a Support Employee to strengthen our interpreting division in Amstelveen.
As Support Employee at the Contact Center, you are the point of contact for customers, interpreters, and other Acolad departments. They come to you with all their questions, comments, feedback, and complaints. You feel at home in a dynamic service-oriented environment and you thrive on answering questions and solving problems. Additionally, you are responsible for processing and completing interpreter projects and various administrative tasks.
Requirements
You are someone who can provide excellent service to clients through various channels such as phone, email, and our customer portals. Having frequent customer contact is familiar to you and it energizes you. You enjoy variety (no day is the same) and you handle stressful situations well.
We are looking for someone who:
- Is available 32-40 hours per week and will work at the office in Amsterdam;
- Writes and speaks fluent Dutch;
- Can easily navigate different systems;
- Enjoys helping clients and interpreters with various issues;
- Takes responsibility in this role;
- Enjoys solving problems.
Benefits
- Salary in line with your experience;
- Good secondary employment conditions such as premium free pension and office lunch;
- A dedicated and professional employer, pleasant colleagues, and an open work atmosphere;
- Possibility to become permanent after 6 months;
- Good secondary employment conditions such as premium free pension office lunch;
- Plenty of opportunities for growth;
- Working in a beautiful office in Amstelveen.
- Hybrid working culture; After your job learning curve you will have the possibility to work from home (2 days with a full time contract).