Salesforce Admin/Developer
Mambu, Netherlands

Your responsibilities will be:

• Educate Mambu Teams on best practice Salesforce.com configurations to support the end-to-end customer journey - Enterprise Software Sales, Marketing, Contracting, Finance and Support (Service Cloud);
• Drive ongoing Salesforce configuration (users, profiles, extensions, integrations and reports) capturing requirements from the sales, customer success, finance and legal teams;
• Rollout of Salesforce add-ons/extensions and configuration changes, managing trainings for teams impacted by the changes;
• Implement and support process improvement to ensure high and consistent data quality. Take care of data integration between Salesforce and external systems, including Jira, Slack, Customer Portals, as well as internal legacy systems;
• Develop custom reporting capabilities as well as dashboard analytics to better service our customers and provide insight for internal stakeholders. Examples are: Forecasting of ARR, Recognised Revenue, Cash, etc by Product, Region;
• Own and drive projects to completion in agreement with relevant stakeholders in Sales, Marketing, Customer Success, Legal and Finance.

You need to have:

• A Certified SalesForce Platform App builder certification;
• A Platform Developer I certification (PDI);
• A proven track record of collecting and implementing requirements of multi-stakeholder salesforce implementations across sales and service cloud;
• A Bachelors degree in business, computer science, MIS, engineering or equivalent experience;
• 5+ years work experience as a business analyst, application support specialist, technical consultant, engineer, salesforce administrator, salesforce developer or similar role;
• Hands on experience with Apex triggers, Apex Classes, Aura components, Process builders and flows;
• Solid understanding of business processes and client needs and ability to translate business requirements into application functionality;
• Strong technical background with a solid understanding of Internet technologies, such as HTML, CSS, JavaScript, HTTP/S, APIs, Webhooks, web servers;
• Proven ability to solve practical business problems in a high growth environment;
• Strong verbal and written communication in English as well as the ability to explain complex technical subjects in non-technical terms;
• Experience with customer service portals, Dashboards, analytics, lightning platform  and SLA management and CPQ configuration a plus.

Why Mambu?

• Mambuvians come from over 30 countries across 6 continents which makes our team diverse in perspective and ideas
• With clients and offices around the world your work will influence change on a global level
• Our culture is integral to our success and is built on trust, collaboration and a sense of ownership
• Join a cohesive environment that lets you learn, grow and encourages you to challenge
• Make no mistake we work hard but with perks ranging from 4 day working weeks in summer to team getaways and the obligatory snacks, we take care to enjoy life too
• And of course we offer competitive compensation and benefits structure

Job Rewards and Benefits