Technical Support Engineer - Weekend Warrior

Technical Support Engineer - Weekend Warrior
Dataiku, Netherlands

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 19, 2021
Last Date
Mar 19, 2021
Location(s)

Job Description

Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratize data science.

Dataiku is looking for an experienced Technical Support Engineer to join its rapidly growing global Support team. This role can be based in our Dubai office or remotely in Ukraine, Ireland, or the Netherlands. You will be supporting the deployments of its Enterprise AI Platform (Dataiku DSS) to an ever growing and diverse customer base. Normally we hire candidates for our Support team to work a standard Monday to Friday work week. As a Weekend Warrior, you will be working a modified 4 or 5 day work week that always includes Saturday and Sunday to help our customers on a full-time basis.*

As a Technical Support Engineer, you will have the opportunity to showcase your skills as a polished communicator and a trusted technical resource along with being able to demonstrate excellent judgment in prioritisation and multitasking. Furthermore, we are looking for someone who loves learning new cutting-edge technologies and getting their hands dirty to solve challenging technical problems, and is naturally driven to become an expert in the space. 

Our ideal candidate is an autonomous individual who is passionate about getting big data and data science technologies working together to solve business problems, and who will efficiently help customers solve their technical issues with Dataiku DSS. If you are interested in staying at the bleeding edge of big data and AI while also having the opportunity to join a rapidly growing startup as we look to take our support operation global, this will be a great fit for you.

*Please note that Dataiku will make sure to comply with any and all relevant local labor laws that are applicable with regards to both required time off and compensation.  

In this role, you’ll help the team:

  • Provide technical solutions and respond to technical requests from customers through a variety of different communication channels 
  • Manage and resolve support issues with a high degree of technical complexity
  • Act as a liaison between clients and other Dataiku teams (such as Customer Success, Engineering, Data Science, etc.) to help deliver a fast and efficient resolution to issues or questions that have been raised by our end users 
  • Improve efficiencies by documenting and standardising support processes along with capturing or developing best practices 
  • Develop tools that will help in diagnosing, resolving, and triaging hard-to-get-at problems
  • Document knowledge in the form of incident notes, technical articles, and contributions to knowledge bases or forums within specific areas of expertise
  • Follow-up on customer commitments in a timely manner, balancing effectively both processes with the need to adapt to the situation, along with relaying lessons learned and feedback internally to our other client-facing and technical teams

You might be a good fit if you have:

  • A strong competency in technical problem solving, with demonstrated experience working with advanced log analysis and other debugging techniques 
  • Proficiency working with Unix-based operating systems
  • Comfort working with and reading customer code
  • Experience working with at least one type of relational database and SQL Grit when faced with technical issues - you don’t rest until you understand what is happening and why things are not working 
  • Excellent problem solving and analytical skills with an aptitude for learning new technologies
  • Strong communication skills and the ability to interface with both technical and non-technical individuals as needed 
  • Ability to be autonomous, resourceful, and a proactive self-starter, while also remaining process-oriented and a team player 
  • Ability and willingness to work a modified work week, which includes the weekends

Bonus points for any of these:

  • At least 3-5 years of experience in a client-facing engineering or technical role, ideally involving a complex and rapidly evolving software/product 
  • Experience working with a multitude of analytics and big data technologies (such as Hadoop, Spark,

Job Specification

Job Rewards and Benefits

Dataiku

Information Technology and Services - Dubai, United Arab Emirates
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