Enterprise Customer Success Manager - Nordics
Dataiku, Netherlands

In this role, you'll help the team:

• Actively serve a portfolio of accounts from various industries, ranging from SMB to large enterprises, mostly based in the Nordics region
• Gain an understanding of your clients’ desired business outcomes and objectives / Align with customers on a Joint Success Plan, mapping their goals to concrete actions and establish success metrics to track progress
• Proactively engage with customers and propose ways to support their journey with DSS and to maximize the value their get out of the platform
• Provide guidance to customer organizations on how to leverage DSS to implement data science projects from design to production
• Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
• Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals
• Partner with Dataiku Implementation Managers to ensure successful initial rollout and deployment of DSS
• Collaborate effectively with Dataiku Data Scientists and Data Ops/architects to enable your customers and solve their technical challenges
• Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources
• Collaborate with Marketing to grow library of customer testimonials
• Inform customers of Dataiku’s Product roadmap & provide continuous customer feedback to Dataiku’s Product team
• Stay current on Dataiku’s products, competitive landscape & data science trends
• Embrace & contribute to Customer Success team methodologies

You might be a good fit for the role if you have:

• Masters (MSc) in business, management or engineering, computer science or data science. This is a hybrid role where both business acumen and technical curiosity are sought after.
• Awareness of the big data technology ecosystem (Hadoop, Spark, Kubernetes, Cloud technologies) and eagerness to learn more
• Knowledge of data science use cases and methodologies
• 5 to 8 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science
• Fluency in English
• Comfort establishing credibility with key customer decision makers & influencers
• Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT
• Strong problem solving & analytical skills; formulate solutions that deliver real business value
• Ability to recognize & maximize new business opportunities
• Good organization skills: ability to handle multiple accounts & assignments simultaneously
• A commitment to exceed goals that is internal, constant & self-imposed

Here are some metrics associated to the role:

• Increased depth & breadth of product adoption across customer accounts
• Identification of additional revenue opportunities for Dataiku Sales team
• High revenue retention with limited churn & downsells
• Verifiable customer proof points, references and case studies across customer portfolio
• High NPS & Customer Satisfaction scores

Benefits

• Opportunity to join Dataiku early on and help scale the company
• Competitive compensation package, equity and health benefits
• Regular trips to Paris, London and customers’ offices (depending on COVID policy) 
• Opportunity to work with a smart, passionate and driven team

Job Rewards and Benefits