Database Escalation Engineer
Degreed, Netherlands

• Work closely with the Client Experience and Solutions Engineering teams to understand client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture
• Possess a deep knowledge of and stay up to date on all product features, configurations, APIs, integrations, jobs, and architecture of the Degreed platform
• Utilize your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues
• Triage and resolve data issues and construct complex reports using SQL queries and stored procedures
• Develop scripts to automate troubleshooting using TSQL, PowerShell or other similar scripting languages
• You will setup, maintain, and manage client and provider SSO configurations, FTP accounts, OAuth clients, content integrations and platform configurations
• Identify and promote situations where we can develop tools to enable other teams and departments to better support clients
• Join calls with clients and providers to discuss technical solutions and troubleshoot problems with disparate systems using client issue reports, screen shots, log fragments, and screen sharing
• You will learn, grow professionally, contribute to an amazing team, and play a key role in fueling a massive change in learning and learning recognition
• Other duties as assigned

• 2+ years of experience in supporting client’s most challenging technical needs and issues
• Ideally once a developer that prefers the fast-paced nature of tackling new challenges and problems through investigation, critical thinking, troubleshooting, and debugging
• In depth knowledge and hands on experience with SQL Server, TSQL, SSO/SAML 2.0, OpenID Connect, OAuth, APIs, Elasticsearch, webhooks, CSV, JSON, and XML
• Experience with programming languages, C# and JavaScript preferred
• You have hands on experience with browser dev tools, tracing tools, and searching and interpreting log files
• Excellent written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical people to understand
• Highly personable and empathetic with excellent relationship management and customer service skills
• Solution driven with ability to understand the big picture
• You are enthusiastic about learning new things and taking on new challenges
• Highly organized, detail oriented, and able to work autonomously with minimal direction
• Informed of data privacy standards and procedures and extraordinarily trustworthy and cautious handling client production data
• Experienced working remotely

Job Rewards and Benefits