Rider Support Specialist
Gorillas, Netherlands

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 24, 2021
Last Date
Mar 24, 2021
Location(s)

Job Description

About gorillas:

We are gorillas and on a mission to redefine convenience retail. With our ten minute grocery deliveries we are disrupting the supermarket space, one of the biggest markets still in the hands of traditional players. We are a rapidly growing startup and are currently building an outstanding team with skilled members across all domains and backgrounds. We focus on building a diverse and inclusive company culture and aim to become a global leader in on-demand retail. Come join us on this journey.


Overview:

We are currently looking for a Riders Support Specialist with great English skills to support our team. As a Riders Support Specialist, your top priority is first-class and competent service to our riders. As a customer-oriented team player, you've come to the right place!


Responsibilities:

  • Ensure every day that riders inquiries are answered promptly and smoothly
  • Actively assisting our riders in matters of scheduling, payment, processing and general questions via chat, email and telephone
  • Communication and coordination with the other departments
  • Improvement of the product and internal processes taking into account Riders feedback

Requirements

Your profile:

  • Customer service experience - other customer-facing experiences are also welcome!
  • Ideally, you have worked in a delivery job before and/or have a rider mentality
  • Very good English skills (spoken and written) - other language skills are of course a plus!
  • Good knowledge of MS Office
  • Experience with Zendesk, Freshdesk or other customer service software is a big plus!
  • You are friendly, open-minded, enjoy talking to people, active and have a can do attitude
  • You are organized and like to solve problems
  • Willingness to work on weekends and in changing shifts

Benefits

What we offer:

  • Steep learning curve from day one
  • Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Gorillas are virtually limitless
  • An awesome team spirit and an exciting workplace with a dynamic and international environment
  • Transparent company culture with flat hierarchies and a high career growth trajectory at Gorillas

Disclaimer:

Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation , gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Specification

Job Rewards and Benefits

Gorillas

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