Customer Succes Manager
Stars and Stories, Netherlands

Stars and Stories is an award-winning tech platform delivering authentic online reviews for the biggest brands. It all started with an entrepreneur, a vision, and a market eager for a game-changing concept. Our premise is to deliver authentic online reviews powered by big data and artificial intelligence. This goal is realized by incorporating a community of reviewers who on a daily base strive to deliver honest reviews. Because our method is unique in its form, we get to work with acclaimed companies such as Samsung, Fitbit, and LEGO who value our way of working.Our company culture is characterized by the ability to look forward. This is why we strive to attract as many bright-minded people who cohere with this philosophy.

We advocate diversity within our company, this is why our team consists out of a dazzling 14 nationalities. On top of this, we have adapted our organizational structure to the Covid-19 pandemic by stimulating a hybrid way of working, which has been implemented successfully within our company culture.

We maintain a flat organizational structure, in which ownership and personal responsibility are key. There is also plenty of room for individual growth, as we offer the opportunity to partake in a set of online courses. Lastly, we actively encourage team building by partaking in many events and weekly drinks.

In september 2020 we acquired a Swedish based company called Buzzador. Buzzador was founded in 2005. It is a company that works to create buzz about products in social media and get consumers to write honest reviews about products on selected websites.

Within our International Sales Team, we are gaining, scaling and maintaining customers for the Stars and Stories group worldwide. The Sales team is divided in three verticals: The Scale-, Hunt- and Giants-Vertical. Both For the Scaling- amp; Hunt-vertical, which are focussed on scaling up existing customers amp; hunting for new customers fitting the desired profile, we are looking for Customer Succes Manager(s) to enlarge our customer satisfaction and be able to cross and up-sell our service portfolio.

The Customer Success Manager we are looking for is able to manage and satisfy our global customers base. We need an entrepreneurial, commercial spirit who is able to translate data insights into up or cross-sell possibilities. One of the most exciting parts is strategically approaching our (current) customers base to achieve a global presence for all our services.

The focus in this position entails:

• Obtain customer satisfaction and enlarge the overall relationship;
• Analyze data and report or advice customers proactively;
• Ensure the customer use its review budget as smart as possible with successful results;
• Strategically expand accounts that you are working for;
• Explore new or existing services for Stars and Stories based on customer needs.

• You manage and expand a number of international customers (up or cross-sell);
• You are educating customers on their online review strategy and future possibilities;
• You are using our dash-boarding tool to create insights and report and brainstorm about this on a weekly or biweekly basis;
• You are creating strategy account plans to maintain and expand our service globally;
• You work closely together with the International sales team to identify opportunities and support each other to influence the customer in a positive way;
• You pro-actively think of new services for Stars and Stories which are relevant for your client base;
• You proactively work together with Operations and Innovation to optimize (systematical) processes.

Requirements

• 3 - 5 years experience working in a position as customer succes manager;
• You have experience with cross and up-sell strategies;
• You have experience with creating (international) account strategies;
• You have affinity with data (preferably you have worked with a BI or dash-boarding tool);
• You have experience with translating customer's needs or market trends into new propositions.

Benefits

• Working for a scale-up company with all the chances, opportunities, challenges and adventures that a corporate company can’t give you;
• International and sparkling team;
• Regular champagne moments to celebrate successes together;
• Working the ''hybrid way'' (50% office, 50% from home);
• A competitive salary.

Are you already as excited as we are? Read more about our company culture!

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