Job Description
Mendix is on a mission to enable anyone in any organization from the marketing coordinator to the software developer to the CEO to create things that are transformational for their company. We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development. Sounds ambitious, right? We agree.
Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications. Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022. Ok, maybe we did want to brag a little. But we’re proud of what we’ve accomplishedandwe’re humble enough to admit that we need you to make us even more effective.
MANAGE, IMPROVE, AND INNOVATE.GET READY TO USE YOUR TECHNICAL SKILLS TO GO FOR THE BEST SOLUTION.Every day you will work on the most diverse cases for the first line support of Mendix.Dedicated and goal-oriented, you will manage various work environments, and you will take responsibility for making available, keeping, and improving the Mendix workplaces, including applications. Variety in your work is guaranteed!You will work closely with the system administrators, and IT specialists in our solution groups. With your stellar communication skills, service-oriented attitude, and the will to solve problems, you will surprise the customer time and again with a quick solution.ABOUT USMendix is part of the Siemens organization. Going towards global support with colleagues in EMEA, APAC and US region we will soon go with a follow-the-sun 24/5 approach.COVID-19 SITUATIONWhile the future still includes working from home, after Covid-19 you will be expected to be in the office 1 or 2 days per week. Our office is located in the Seaport of Boston, MA.OUR TECHNOLOGY STACKWindows 10 MacOSOffice 365 applications and portal Azure portalActive Directory (on-premises and Cloud) IntuneTOPdesk Windows 10Office 365 SharePoint IntuneExchange Online Microsoft TeamsGOT WHAT IT TAKES?You have at least a high school diploma.3 years of proven experience as a first line support engineer.Strong communication skills. You know how to cope in every situation. By asking the right questions in combination with giving some reassurance, you know how to map out and solve problems at lightning speed.At least 1 certificate for ITIL Foundation 3 or 4, Windows 10, or Microsoft Office 365.A structured style of working. This means you always have an overview as well as knowledgeable insight into how to resolve issues and close out active cases.COMPETENCES:Good written and oral communication.Customer and service-oriented; friendly.Quality-oriented.Ability to run standby shifts.RESPONSIBILITIES:First and second-line activities: troubleshooting, advising the end-user for a solution, setting up meetings to resolve outstanding issues.Executing changes and user requests. Registering amp; monitoring tickets until closing.Proactively identify potential problems amp; initiate steps towards a possible resolution.Sometimes working in the evening and on the weekends to get the job done.LANGUAGESMust be fluent in Dutch and English.#LI-LA1
Our Guiding Principles
While we live on different continents, speak different languages, and work on different things, we are bound by our MendixBlue guiding principles. Being MendixBlue means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, alwaysyou belong here.
We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long termyou belong here.
We innovate. We want to be what happens next. So, if you ask what if? and work to find a way or make oneyou belong here.
We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failuresyou belong here.
We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win regardless of who they come fromyou belong here.
We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it doneyou belong here.
We have fun. We use laughter as a common language.
Job Specification