E Store Operations Specialist
Samsung, Netherlands
Job Description
Position Summary
The core purpose of this role will be to manage the European logistics Direct to Customer (D2C) e-commerce operation for Pan-Europe Samsung Electronics Sales subsidiaries.
Role and Responsibilities
The person in this role will own both the day to day operational requirements as well as support the short/medium and long term ambitions of Samsung e-commerce business.
Key activities of the role include:
Set-up and manage D2C warehouse, carrier & partner performance.
Lead procurement procedure for D2C operations such as selection of 3PL of warehouse and delivery (parcel and home delivery).
Drive continuous improvement of fulfilment and carrier operations.
Oversee the maintenance and performance measures of Samsung e-commerce business.
Plan lead peak / black Friday and launch event activities.
Deliver projects / programs including new services and capabilities ensuring optimum productivity and added value services for e-commerce businesses.
Partner with key functional teams to ensure all relevant organizational goals and implications are factored into e-commerce projects.
Advice on developments and trends for further improvement based on experience and knowledge to a variety of stakeholders.
PROFILE - COMPETENCE
For this role we are looking for a candidate with a positive mindset, passion for logistics and strong motivation, and ability to develop and manage innovative operations solutions. You need to be:
Independent: Able to plan own projects and set priorities
Responsible: Able to work towards and meet deadlines
Quality: Accurate with an eye for detail
Sensitivity: Strong communicator, cultural awareness
Flexibility: Operate in a fast changing environment
Job Specification
Skills and Qualifications
Requirements:
Bachelor/Master degree in Logistics/Supply Chain management (preferred)
6+ years working experience in e-commerce and D2C operations
Knowledge of warehouse and/or transport management systems (develop, operate)
Experience of operations on Consumer electronics business is strongly preferred
Experience of both in-house and 3PL organizations
Experience of leading procurement process both in warehouse and last-mile delivery.
Experience of owning and managing a budget / P&L.
Experience of one man operations (warehouse fulfilment and transport)
Commercially astute and creative
A proficient level of English
Advanced skills in MS Office (Excel, Word and PPT) and ERP system
Comfortable working across different cultures. Affinity with Asian work culture (preferable)