As the Head of Production for our EMEA operations, you will oversee the execution of all social-/ influencer marketing campaigns in the region. You will manage the Campaign Management team (which consists of account managers), the Influencer Management team (consisting of influencer project managers), and the Influencer Development team. The teams are based in Amsterdam and together are the Execution team servicing the EMEA service offices.
In this role, the focus is on leading and developing the client-driven Execution team on both macro as micro-level. You will manage 30+ team members and are responsible for building a high performing team and individual growth. Managing the work planning is part of your day - day. As part of the senior leadership team, you will work closely together with the EMEA MD’s and board to secure smooth operations. In addition, there will be a dotted line between you and the regional leads in the USA and APAC, to ensure the same ways of work across Social executions globally.
You will focus on (optimizing) cross-team workflows, to ensure all project executions are executed in the right way with the highest quality of work. Growing the team skills by training them on how to drive client relations and developing returning business is of the essence. In addition, strategic growth and driving operational excellence are your key objectives. You will be accountable for all running campaign-related finances, have chief responsibility for keeping our clients happy, and collaborate with the Growth teams on new client briefings. As Head Of, you are responsible for driving the right connections within the S4 Group and are the go-to person for any social/ influencer marketing queries. You are a connector, who oversees potential opportunities and drives growth.
Requirements
- As a senior member of the leadership team you are required to continuously enhance Mediamonk’s business proposition;
- Contribute to Mediamonk’s targets: support the team in reaching its yearly business targets as set out at the beginning of each year;
- Optimise our processes and system infrastructures with the main goal of working efficiently together as a team;
- Accountable for all finances across all campaign executions and the reporting ;
- Accountable for all finances with regards to personnel and reporting;
- Accountable for on-time delivery of campaigns;
- Drive returning business;
- Drive operational excellence;
- Be the escalation point for the clients and account management team;
- Be the escalation point for the influencers/ agents and the influencer management team;
- Review new client briefings and their feasibility with the Growth team;
- Manage the workload of all team members within the Execution team;
- Mentor the team and coach them to a high-performance team;
- Boost unit skills: develop training programs and know-how sessions to increase knowledge and improve the skills of the team;
- Grow the Influencer Network and partnerships with agencies;
- Optimise our processes and system infrastructures with the main goal of working efficiently together as a team;
- Maintain the clear working structure, monitor tooling and drive efficiency in project execution;
- Create a safe work environment where the team feels room to grow;
- Take the lead in the hiring of new team members;
- Take the lead in contract negotiations and growth plan development;
- Secure solid onboarding training of all new team members;
- Be the connector with the other global regions.
Additonal skills
- 10+ years experience in media/ advertising, project management or operational role
- 5+ years of experience leading a young international team (preferably at an agency);
- Strong affinity with process optimization;
- Strong affinity with finance;
- Strong client management skills;
- Decision maker;
- Highly organised with the ability to work to tight deadlines under pressure;
- Detail-oriented with a strategic mindset;
- Ability to adapt to and communicate with different cultures;
- Experience of leading a multicultural team;
- Excellent communication skills to work across teams, a creative thinker and team player;
- A digital native with a passion for social media;
- Hands-on and can do mentality;
- Accustomed with G Suite and other Google applications;
- Strong communication skills.