AAS-C001257 - IT Ops Specialist (NS) - The Hague - MON 19th Apr
EMW, Inc., Netherlands
Job Description
DEADLINE: Monday 19th April 2021
Equivalent NATO Grade: B5 / 84
Work Location: The Hague, NL
Full time on-site: Yes
Required Start Date: 24-MAY-2021
Total Scope of the request (hours): 836
Required Security Clearance: NATO Secret
Requirement Title: IT Ops Specialist
Troubleshooting: Take appropriate and effective action where possible to troubleshoot hardware and/or software related problems occurring in fielded FAS baselines, and where necessary request assistance of counterparts in other NCIA branches or in sister support agencies for solving system related problems.
Organize/Administer user help requests: Requests must be logged, solved and forwarded to 2nd level support. Elapsed time in order to handle requests must be monitored and priorities must be recommended to system manager as necessary
Provide Technical Assistance: Replying to incoming requests for technical assistance from both NATO and National users on site. Requests can cover software, data communications system and network configuration, licensing issues, and documentation System Administration, Operation and Maintenance for FAS domain. This includes but not be limited to configuring and maintaining network of new and legacy servers; installing FAS baselines and related components; managing system backups
Install and Configure operating system and application software on operational FAS computers
Requirements
- Required Security Clearance: NATO Secret
- 3+ years experience with incident management processes
- 3+ years experience with NATO FAS Service Operation support
- Hands on experience with ITSM tool including reporting, process workflows, and Service Delivery KPI definition, analysis and monitoring
- 3+ years experience with NATO FAS Service Delivery to missions and operations
- Experience with Microsoft SQL Server
- Experience with Service Oriented Architecture: Web services and associated components
- Experience with one or more scripting languages, at least MS PowerShell
- Experience with Service Federation principles
- Experience in installing and supporting application services
- Fluency in English: 3232 (Listening, speaking, reading and writing)
- Desirable:
- Knowledge and experience with configuration and administration of Windows OS and RDBMS.
- Knowledge and experience with process automation (backups, restore, reporting).
- Experience of systems support and maintenance in NATO environment.
- Experience in installing and supporting NCIA FAS systems.
Benefits
Required Security Clearance: NATO Secret