SaaS DevOps manager
Keylane, Netherlands

Key about us
Keylane is a European supplier of modern, customer-centric, SaaS software to the insurance and pension industry. Our in-depth knowledge and expertise allows us to help clients transform the way they run their day to day technology and operations. By implementing state of the art solutions, we help companies to reduce costs, deliver new and innovative products to market fast and increase customer satisfaction.

Therefore we offer best-in-class SaaS solutions, with 24/7 availability of an expert team and in a fully controlled and secured private cloud environment.
We are experts, who are cooperative and eager to do the best for our clients. Keylane drives industry standards by developing best practices in standardized migrations, implementations, and comprehensive project management. We have our own competence centers for product design and configuration, data migration and architecture, enabling us to be completely in control of execution of complex legacy migrations.

Key about this role
The SaaS DevOps Manager will be responsible for one SaaS DevOps team. This manager is therefore end-to-end responsible for the SaaS services delivery for a group of customers and is people manager for the approximately 13 committed experts within the team.

In this position, you are also responsible for optimizing the SaaS services and evangelizing the DevOps principles, together with the other SaaS DevOps managers. You need to work close together with the other SaaS DevOps managers and Delivery managers for prioritization in customers and employee needs. The SaaS DevOps manager will have customer contact on an operational and tactical level.

• People management;
• Be a facilitator (a servant leader) to the team, not a dictator/planner/decision-maker/micro manager;
• Be able to be a facilitator in retrospectives;
• Work close together with the other SaaS DevOps managers and SaaS Architect for prioritization;
• Have a customer focused mindset;
• End-to-end responsible for the SaaS delivery for a group of customers;
• Manage an integrated team with customer support, IT operations and development;
• Stakeholder management internal and external;
• Build/have a good relationship and network with the customer on an operational and tactical level;
• Responsible for incident management;
• ISAE and ISO responsible.

Key about you

• You have the drive to make a success out of this new department;
• You have a background in, at least, customer support or operations or development and willing to learn the other disciplines;
• You lead by example: Agile DevOps champion inspiring the company in the DevOps way of working (DevOps evangelist);
• You have knowledge on ITIL;
• You have experience with people management and/or interest in learning people management skills;
• You are a strong communicator;
• You have technical insight and willing to expand this knowledge across the different expertise in the team.

Job Rewards and Benefits