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Product Operations (f/m/d) Job in Netherlands
Gorillas , Netherlands

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
May 1, 2021
Last Date
Aug 1, 2021
Location(s)

Job Description

About Gorillas

Hey there! We are Gorillas amp; we are influencing the way people live their lives. Groceries being delivered to your door in 10 minutes is a concept that up until recently was unimaginable. We’re redefining an industry that has never experienced the rapid changes that we’re creating. You can now be a part of generating this change.

At Gorillas, we will enable customers all over Europe to experience a radically different way of grocery shopping. As a member of the product team, you will become part of a multinational and diverse organization, in which values are defined and a positive, as well as inclusive culture, is cultivated. We run a highly complex technological operation across clients, platforms, and countries. You will be among the first ones to join and therefore be able to shape both technologies as well as our culture. You will be able to thrive in a work environment focused on personal growth as well as team development and experience a hyper-growth startup environment.

The dynamic product department is the brain of Gorillas. A neat network of cross-functional teammates responsible for product management, design, user experience, analytics, and cutting-edge engineering. They run a highly complex technological operation across clients, platforms, and countries. Together they build the product and experience that is the core of Gorillas.


Why Gorillas?

As a part of the fastest-growing startup in Europe, you can benefit from a steep learning curve from day one with a high career growth trajectory. We love seeing our crew blossom amp; growing with us! With a transparent company culture amp; stunning team spirit, Gorillas ensures a dynamic amp; international environment welcome to anyone! Plus, our flexible working arrangements support people at different stages in their lives. We celebrate diversity amp; are committed to creating an inclusive environment for all employees.

If you want to build something you are proud of amp; you believe in the vision, we want you in the Gorillas fam!


About this position

The Product Operations team supports all operational aspects between the product teams and internal stakeholders like the commercial team, account managers, and wider business. This role bridges and triages as the first point of contact for all internal requests and coordinates the education around new products.

As a member of the Product Operations team, you will play a crucial role in supporting and coordinating with the wider Gorillas community. You will be able to help outline how our teams work together and build outstanding product support processes that will be the future of online grocery deliveries.


Your responsibilities
  • Point of contact and triage bugs and outages for internal tools (bugs, support, stream slack channels) and customer-facing apps, and providing the development team with clear documentation
  • Drive and scale the rollout of all internal tools including user training and appropriate communication
  • Create trust between the Product Operations team, stakeholders, and leadership by ensuring constant proactive communication and operational support during releases and process modifications
  • Participate in the development of support material such as support articles, user guides, FAQs, How-To Videos, and Webinars
  • Influence the company's direction and help shape the future of the product team
  • Serve as an internal resource for all departments and help them be successful
  • Have a direct impact on the product quality and value by identifying user problems and communicating them to the product and engineering team

Requirements

What you’ll need to be successful


  • At least 3+ years work experience in a people-orientated role such as Project Management, IT, Account Management, or Customer Service
  • You’ll need to be a problem solver who cares deeply about user problems and delivering value
  • You’ll need to be a great storyteller and able to manage communication and collaboration between different stakeholders
  • Resourceful by nature and a self-starter with excellent verbal, written, and interpersonal skills
  • A strong strategic approach combined with a flexible mindset, a bias for action, and willingness to move things forward
  • Prior experience in a hyper-growth startup environment is an added bonus
  • Able to calmly and confidently communicate with all levels of the organization
  • Fluent in English


Disclaimer

Gorillas is an equal opportunity employer, which means we do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Specification

Gorillas

Information Technology and Services - Berlin, Germany