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Account Manager - French Speaking Job in Netherlands
Treatwell , Netherlands

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Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 1, 2021
Last Date
Aug 1, 2021
Location(s)

Job Description

Hi, we're Treatwell.

Here at Treatwell, we are changing the way people book their hair and beauty services. We make booking hair, beauty and spa treatments simple, effortless and fast around the clock.

Today we are the leading beauty booking platform amp; software provider in Europe working with over 25,000 salons, processing over 1 million orders per month and operating across 11 countries. Our success to date is completely down to the 500 driven, passionate and brilliantly-talented people working together to harness the power of beauty, and the beauty of technology.

However, we are still not even close to being done. Today, less than 2% of hair and beauty is booked online - that’s tiny. We believe that booking online is inevitable and our mission is to give every customer their perfect hair and beauty experience.

But, for us to really fulfil our vision of revolutionising the industry we need to do something much more profound we need to grow the entire industry and empower more people to feel good about themselves more often. We believe that Treatwell can make the world more radiant.

The Role:

To achieve the perfect hair and beauty experience, we have a team of dedicated Account Managers to establish long-lasting relationships with our salon partners. This is a highly-functioning, agile team that is key to Treatwell’s success and we are currently looking for a new team member to focus on the Belgian market.

Our salon partners are largely responsible for delivering our mission to create the perfect hair and beauty experience. Our Account Managers take part in educating our partners to believe in our vision, and help us take the beauty industry fully online. To do this successfully, our partners need to adopt our tools, encourage their clients to start booking online, and to give a first class experience to all Treatwell customers to keep them booking back.

Driven to inspire, educate and digitalise partners, you will work closely with salons from the beginning of their Treatwell journey, from onboarding them and encouraging them to fully adopt our salon software, through to maintaining and developing a partnership with us, advising and optimising them for ongoing success.

Responsibilities:

  • High quality onboarding - ensuring partners understand the benefits of adopting our salon software (Connect) and are motivated to use the software to its fullest potential
  • Ongoing training - communicating new features and supporting partners to keep using the software
  • Improving the overall performance of venues, working proactively to improve beauty businesses. This has a direct correlation on the number of bookings they receive, and as such, overall city growth
  • Securing B2B revenue - you will be responsible for up-selling extra features to your partners
  • Retention - your role will be to ensure your partners remain happy and engaged, and maintain an ongoing relationship with Treatwell
  • Service escalations - you will be there to support our Customer Experience teams with any complaints or issues with your partners, ensuring these are resolved in a timely manner

About You:

  • Fluent in French and English with clear, concise communication and strong verbal and written skills
  • A great negotiator - effective communication skills to listen, inspire and convince
  • Relationship management - the ability to build rapport quickly both in person and over the phone, collaborating with both internal and external stakeholders
  • Strong consultative sales - proven track record in a sales or account management background
  • Entrepreneurial, innovative spirit - will pursue opportunities to look for better processes to drive better performance
  • Infectious energy and tenacity and a passion, the ability to juggle multiple things
  • Love for the hair and beauty industry
  • Self motivated, uses initiative and problem solver
  • Work to tight deadlines with a can-do attitude

Interview Process

The first stage of this interview process will be a telephone interview with our Talent Team. This will be followed by two face to face interviews, one of which will include a short presentation.

Perks:

  • A challenging job at one of the fastest growing companies in Europe
  • A great culture with lots of freedom amp; responsibility
  • Every now and then we surprise you with a Treatwell voucher so you can treat yourself well!
  • A beneficial pension scheme at the start of your second contract
  • Only a 5-minute walk from Amsterdam Central Station

Equal Opportunities

Treatwell is an ‘Open to All’ employer and warmly welcomes everybody to the team. People of colour, LGBTQIA+ people, neurodiverse people, individuals with impairments and parents are encouraged to apply. We encourage you to notify our team of your pronouns at any stage of your application.

We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

Job Specification

Treatwell

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