Order Desk Officer (Part-time 24 hours a week)
Centrient Pharmaceuticals Netherlands, Netherlands

Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.

We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.

With our commitment to Quality, Reliability and Sustainability at the heart of everything we do, our over 2200 employees work continuously to meet our customers’ needs. We work towards a sustainable future by actively participating in the fight against antimicrobial resistance.

Founded 150 years ago as the ‘Nederlandsche Gist- en Spiritusfabriek’, our company was known as Gist Brocades. Headquartered in Rotterdam (Netherlands), we have production facilities and sales offices in China, India, the Netherlands, Spain,the United States and Mexico. Centrient Pharmaceuticals is wholly owned by Bain Capital Private Equity, a leading global private investment firm.

The Sales department has a temporary vacancy for the period of 11 months, starting as per June 2021 for 3 days per week in its Rijswijk offices, for the following position:

Order Desk Officer (Part-time 24 hours a week)

The main activities and responsibilities

• Own and reply all customer queries pertaining to Order status, In transit deliveries or any schedule updates;
• Close monitoring of Order status at each milestone with OrderDesk;
• Act as first point of contact for customers for creation of quotation / PFI based on customer and sales manager request;
• Order receipt from customers, check all mandatory information, checking if order is part of forecast or not;
• Organizing and coordinating return orders end to end;
• Monitoring of LC documents, once arrival, doing the vetting in collaboration with FICO;
• Filling of MDM Forms, CCF Forms;
• Responsible for tracking monthly volume against the DA and share with Business directors;
• Align with Customer on Exworks/FCA shipments in case of any changes;
• Registration of complaints and handling it end to end;
• End to End Sample Order Management;
• Share dispatch details to customer along with any change in schedule of delivery
• Feedback collection from customer on the delivery;
• Chase customers for open payments;
• Ownership of customer master data in SAP, In case of any changes to customer master info, to get it updated;

The Ideal Candidate

• Secondary vocational education (MBO+), preferably in the field of commerce or logistics); you have experience in Order-to Cash/Sales or other Supply Chain related roles and experience in working in an international environment. Experienced in handling letters of credit is a plus; Or, Higher Vocational Education (HBO), recently graduated open to gain experienced in the Order to Cash/inside sales support role,
• Familiarity with SAP/R3 as well as familiarity with the pharmaceutical industry and its products would be an advantage;
• Excellent communication and interpersonal skills including fluent written and spoken Dutch and English. Any other languages (Spanish, French, German) is a plus;
• Work in close cooperation with Marketing, Technical Support and Sales Managers to satisfy customer needs.

Terms and reward

We offer a challenging, comprehensive job in a high-tech biotechnology production environment with many opportunities for personal input and plenty of discussions with other professionals.

The organization is very flat resulting in much freedom and responsibility in an open, direct and informal atmosphere. This is a temporary vacancy for the period of 11 months, starting as per June 2021 for 3 days per week.

The Procedure

Please submit your application before May 14, 2021 via the 'apply' button and upload your CV amp; cover letter in English. We also ask you to include information on your current remuneration. Only applications with CV and Cover Letter will be considered.

For more detailed information about the role feel and about the Recruitment amp; Selection process you can contact us via . We invite you to visit our website www.centrient.com for information about our company.

Reference check procedures are part of the Centrient Recruitment amp; Selection Process. You will be contacted when a reference check is required.

Acquisition in regard to this vacancy is not appreciated

Job Rewards and Benefits