AAS-C001523 - Technician Service Desk (NS), Brunssum, NL - THU 3rd JUNE
EMW, Inc., Netherlands

DEADLINE: THURSDAY 3rd JUNE 2021

Required Title: Technician Service Desk

Equivalent NATO Grade: B/43

IWC Work Location: Brunssum, NL

Full time on-site: Yes

Required Start Date: 12-JUL-2021

Total Scope of the request (hours): 1000

Specific Working Conditions: Working under secured areas

Required Security Clearance: NATO Secret

• Provides support for incident resolution and requests reported to the centralized service desk.
• Utilises and maintains standard operating procedures, processes and support documentation.
• Establishes strong working relations with customers and team members.
• Validates and assures escalation processes are monitored for SLA compliance
• Work on shift

Requirements

• Required Security Clearance: NATO Secret
• Minimum 6 months experience in Service Desk Operations within the last year.
• Knowledge of and experience in NATO environment.
• Knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
• Experience in end user support in general.
• Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
• Experience in performing user administration in MS Active Directory and Exchange Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment

Benefits

• Required Security Clearance: NATO Secret

Job Rewards and Benefits