Customer Service Representative
Huboo, Netherlands
Job Description
We are hiring!!! Calling for all the extraordinary customer service representative people out there for this fantastic opportunity
How would you like to support Huboo as we open a new branch in Eindhoven? We are an award-winning Technology company providing fulfilment for eCommerce sellers!! This will fast track your career progression as you will be the initial members of our new branch!! As we grow as a business, we want you to professionally grow with us!! These are exciting times for us and if this sounds like what you are looking for then read on for some more details
As you can imagine being a customer service representative at Huboo is key so Are you hard-working? Devoted? Organised? A bit of a Sherlock Holmes? If you tick all these boxes, you might be the one we are looking for
P.S: Dutch is not required
What are you going to do?:
This is no ordinary online retail role dealing with customers! We are looking for a driven individual to take on the task of supporting our clients and making their businesses the best they can be.
Key responsibilities of a customer service representative include:
- Building strong client relationships and taking ownership of specific clients.
- Always provide an excellent client service.
- Booking new products in and making sure your client’s merchandise and business is running smoothly.
- Showing excellent attention to detail always to ensure your clients orders are correct.
- Processing all customers orders and making sure they are packed and sent out on time and in line with the client’s brand guidelines.
- Working with autonomy and accountability ensuring you make the right decisions for clients and communicate this positively.
Requirements
What are we expecting from you?
Due to the nature of the role of a customer service representative, it is essential that you can think on your own, are organised, and willing to take on some responsibility.
We would also like to hear from you if you meet the following criteria FOR A Customer Service Representative:
- You should be able to speak and write in English.
- You don’t forcibly need customer service experience, but it would be a plus!
- Commitment to always work hard and give 100%.
- Able to work on your own and as a part of a friendly team
- A curious thinker, problem solver with a creative edge!
- The ability to build strong relationships, listen and understand your colleagues and clients
- You will need to be forward thinking; we do not want someone who will settle for the status quo, new ideas are certainly encouraged!
Benefits
What do offer for a Customer Service Representative?
- Excellent pay rate starting at 20.075 per month. Keep in mind that you will be one of the first employees of the new Huboo branch in the Netherlands so you will have the opportunity to grow fast within the company!
- You will have all the benefits of a full-time job but at the same time enough free time for yourself with our 4 days ON 4 days OFF shift!
- Excellent working environment in Veldhoven (just 15min away from Eindhoven).
- Paid Holiday
- Company Socials
- Games room (soon)
- Relaxation room (soon)
- Learning and Development possibilities
- Free coffee, latte, hot chocolate and more on site!
- Shares in the business!
- Medical insurance (opt in)
- Free parking
- Pension
About us:
Huboo is an Ecommerce fulfilment company, maybe you don’t know what this means or maybe you know and you think is not an exciting business, in the first case don’t worry, we’ll explain you everything you need to know, in the second case you could not be more wrong!
Founded in 2017, Huboo was created by e-commerce sellers for e-commerce sellers. Martin Bysh (CEO) and Paul Dodd (CTO) found that the demands and struggles that came with picking, packing, and shipping their products was becoming impossible. They considered outsourcing their fulfilment but could not find a company that allowed them to remain in the driving seat of their growing business.
Paul and Martin soon created Huboo’s unique Hub Model.
Huboo was then founded. Huboo is not like any normal fulfilment warehouse, we have a specific Hub Model, which allows our Hub Managers to take ownership of their Hubs and be the point of contact for our clients. They are not only pickers and packers but are also account managers too. Huboo work with client selling through eBay, Amazon, and other channels. We are the fastest growing e-commerce fulfilment company in the UK, and we are looking for great candidates to work in our Customer Service roles to join our exciting journey!