Global IT support administrator at MediaMonks Hilversum/Amsterdam
MediaMonks, Netherlands

MediaMonks got our start in 2001, and since then we've grown a lot. With offices all around the globe and around 4,000+ employees, we deliver A-level work that's won hundreds of Cannes Lions and FWAs. We are leading the way in building integrated teams to bring a full suite of best in class offerings to world renowned companies. We’re talking big. We accomplish amazing work through our people, by remaining agile and executing exemplary work in real-time for our global clients.

Our work is bundled by teams, not by organizational layers. But it's not all work. Everyone at MediaMonks knows how to have a good time, and everyone contributes to the positive energy of our culture. If you’re intrigued, read on as we may have the dream job for you.

Now, about the opportunity: In the Global IT support administrator role your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specializes in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy and productivity.

In this role you will (be):

• Together with the global IT support team you’re responsible for delivering remote IT support across the globe and specifically in the EMEA region.
• Handling incoming issues and requests from our colleagues, you’ll provide first-line support to troubleshoot any IT related issues that come up.
• Contribute to making sure that your colleagues across the globe can collaborate to craft cool stuff for the leading agencies and brands.
• Your responsibilities as an administrator include managing user accounts, and onboarding new users. While also granting everyone access to the right tools.
• As a true IT support employee, you have the inexplicable capacity to fix problems simply by looking at the allegedly malfunctioning device.
• Offer workplace IT support within the Amsterdam and Hilversum offices on a rotational basis

Requirements

Experience you already have:

• 1-3 years of experience in IT support
• Good communication skills both written and verbal (English)
• Excellent of knowledge of ticketing systems with a preference for atSpoke
• As an all-round troubleshooter, you can support both Windows and Mac.
• Hands on experience with Jamf pro and Google device management
• You can provide application support for all kinds of software packages and are all too familiar with plugins, patches and drivers.
• A real team player but at the same time able to work independently
• Constantly exploring new IT territories, you’re so eager to learn on the job we don’t even have to tell you.

Plusses

• Onelogin experience or other SSO solutions
• Working experience with Linux systems
• Dutch both written and spoken

Benefits

About MediaMonks

Working at MediaMonks is arguably the coolest thing to do right now. You’ll be joining a highly ambitious company on a global mission to become the best (and most humble ;-) ) production partner in any field and market, while enjoying a one-of-a-kind company culture.

If you meet and exceed this profile, stop playing on your phone and send us your best application so far. Please be attentive to the requirements and accompany your application with a custom cover letter detailing why you’re the right Monk for the job.

At MediaMonks we are an equal opportunity employer committed to building a respectful and empowering work environment for all our people. Here you will find a place to express yourself freely along with professionals who respect and embrace diversity in all its forms. We want every person who joins our team to feel free, real, and safe in their plurality. Join this amazing team.

Job Rewards and Benefits