Operations Manager- Netherlands and Belgium
Talentiir, Netherlands
Job Description
Talentiir is recruiting on behalf of our client Vivino, for this position of Operations Manager for the Netherlands and Belgium.
Do you want to create and deliver a best-in-class experience for our customers in the Netherlands and Belgium? Do you have a passion for excellence, for building strong relationships and for driving change? Then this role as Operations Manager might be the right fit for you!
About Vivino
Vivino is changing the way people enjoy wine, and consequently disrupting one of the oldest industries on the planet. By harnessing the power of technology and social behaviour, they have created the world’s largest - and smartest - wine community and marketplace. Over the next ten years, the global market for online wine sales is expected to grow significantly and Vivino strives to be at the forefront of this growth. Now is a great time to join a fast-paced and growing team.
Responsible for the daily execution of our operations in the Netherlands and Belgium
Reporting to the Head of Operations Northern Europe, you will be responsible for the daily execution of our operations in the Netherlands and Belgium to deliver a best-in-class customer experience across all operations touchpoints. You will focus on driving operational performance across all business lines and efficiency in your markets. You will work closely with our local Supply amp; Marketing team and our central CX, Marketplace, Product, and Finance teams.
As part of this, you will:
- Manage and optimize the flow of our end-to-end operations (purchasing, inbound SC, fulfillment, outbound SC, last-mile delivery, forecasting, inventory management, AP) in the Netherlands amp; Belgium to support our aggressive growth strategy
- Drive the operational performance of our 3PL in the Netherlands as well as our marketplace merchants, ensure performance targets are met on SLAs and operational KPIs (POR, NPS, CX contact rates, cancellation/return/refund rates, cost per order)
- Support our customer experience team with a customer-first approach, help develop superior SOPs to impact customer satisfaction
- Identify and drive cost savings and continuous improvement across Integrated Operations, Merchant flows, and Customer flows
A passion for excellence and a data- and process-driven approach
Success in this role is determined not only by a passion for excellence but someone who possesses market sensitivity and can quickly react to change as needed. We hope to see that you have the ability to work independently with a positive attitude and that you are data- and process-driven and thorough. Also, you can demonstrate a proactive approach to problem-solving.
Furthermore, we are looking for you if you have and can demonstrate:
- 4+ years experience in fast-paced operations or e-commerce fulfillment fields in Europe
- Experience with project management and cross-functional collaboration
- Excellence in communicating effectively and leveraging resources
- Experience with B2B supply chain, inventory management, purchasing, customer success, delivery management and fulfillment
- You are driven, detail-oriented, organized with a high sense of self-initiative
- You have a track record of working with data and using it to improve or develop new processes
- Excellent written and verbal communication skills in English and Dutch - French is considered an advantage
We consider it a plus if you are interested in wine and the wine industry - but it’s not a requirement.
More about Vivino
Trusted by millions to discover and buy the right wine every time
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.
Vivino has a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, and Hong Kong.
Vivino’s team is passionate about its core purpose - to empower people everywhere to enjoy wine to the fullest. They do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.
Vivino’s five core values are:
- Always Strive for Better
- Work Together
- Earn