Who are we?
The Insiders is a dynamic, global marketing company and worldwide leader in consumer generated content and Word-Of-Mouth (WoM) marketing programs. We work with leading companies including, Samsung, Dyson, Dr Oetker, Nestlé, Huawei Johnson and Johnson and others. Our online community of shoppers share their experiences and opinions on products in referrals to friends, reviews, photos, videos and social posts. We are part of a global team, operating in over 41 countries.
You will be a part of a fast growing and vibrant organization that is gaining importance for clients, we grow every year thanks to our entrepreneurial spirit, flat hierarchy and we basically just love what we do. We are a full digital company. We give a voice to brands and products and interact directly with consumers, providing insights and feed innovations.
You will join our Benelux team of enthusiastic colleagues in Oosterhout, and you will work just as closely with our international colleagues located around the world.
Our company was awarded ‘Most Disruptive Innovator’ in the Deloitte Fast 50 competition and was ranked #66 in the Financial Times Fastest Growing 1000 companies in Europe of 2020
Duties include, but are not limited to:
- Onboarding: Take on customer lead from Sales Development, and understand the customer needs and key drivers for success. Guide customer on expectations, education, reporting and timeline in our services. Manage and coordinate internally into a smooth setup with all stakeholders to preset quality conditions for great results.
- Outcome Health: Maintain a cadence of communicating with customers about their projects. Monitor project leading indicators to steer internal and external stakeholders to guarantee excellent customer satisfaction that ultimately translates into customer retention and advocacy.
- Customer Advocacy: collaborate closely with Sales to support renewals and expansion opportunities.
- Referral Management: You actively engage in the sales and marketing process by identifying and creating testimonials, referrals, leads, opportunities and marketing content.
- Client Success Enablement: You represent the voice of the customer to feed continuous improvements in our customer playbooks, services and product roadmap.
- Project management: you manage multiple campaigns at the same time
Requirements
- Results-driven mentality, with a bias for speed and action. Work efficient, pro-actively and keeps focused under stress to overcome situations with solution-thinking capability.
- Highly organized, collaborative and detail oriented, experienced working with large enterprise customers, setting intrinsic high quality standards and control mechanisms.
- Client-centric, empathic, positive attitude, with a desire to help our customers and reach their goals. Communicates swiftly and delivers on time what is promised. Installs and maintains a client-centric team mentality that establishes customer trust from the start.
- Building and maintain relationships, while working to drive engagement, retention and advocacy.
- Communicate clearly and proactively: set trust from day one by communicating clearly, regularly, proactively with all stakeholders levels, from junior to senior and both external and internal.
- Strong analytical and system skills: Ability to translate output into ROI impact, and data into insights. Strong excel and powerpoint experience, familiar with social media tools and tactics, while being comfortable in project management and CRM systems. Experience with BI systems and Adobe InDesign or Illustrator preferred, but not required.
- Self-starter with good organization skills, reliable and able to work independently, able to handle crisis situation in a polite and service minded way.
- You are a social media enthusiast and have an understanding of online communities.
Requirements
- Results-driven mentality, with a bias for speed and action. Work efficient, pro-actively and keeps focused under stress to overcome situations with solution-thinking capability.
- Highly organized, collaborative and detail oriented, experienced working with large enterprise customers, setting intrinsic high quality standards and control mechanisms.
- Client-centric, empathic, positive attitude, with a desire to help our customers and reach their goals. Communicates swiftly and delivers on time what is promised. Installs and maintains a client-centric te