Customer Operations Specialist (DUTCH IS MANDATORY)
MultiSafepay, Netherlands
Job Description
MultiSafepay - there from the start
Amazing Product, flourishing partnerships, great people and big ambitions are all part of our DNA, driving us to develop cutting edge fintech solutions for diverse merchants. And this all happens in-house.
This makes us a little bit different. It allows us to respond to changes quicker, act upon the trends and industry changes and maintain quality code. We do this so that our merchants can concentrate on what they do best, service their customers and grow their business.
This passion is something we’ve known for nearly two decades, and hot off the back of topping the Emerce 100 Payment Service Provider category, now we want to tell the world!
For our Customer Operations team, we are looking for a new colleague.
As a Customer Operations specialist you are the first point of contact for our existing Customers, Merchants and Partners to assist them in with all operational aspects such as merchant activation, bookkeeping, general questions about payment methods and other products and services that we offer. You will work closely with other departments to give the merchant the best solution for possible challenges they may have.
Besides that, we constantly work on improving our products, services and systems and expect you to critically think along with our processes to see how we can become even more efficient!
We are looking for an enthusiastic Customer Operations specialist who:
- Can easily manage multiple tasks at the same time.
- Works constructively: thinks critically about how we can improve our processes,
systems and products - Enjoys being in contact with customers, merchants and partners
- Has affinity with IT
- Has no problems with abstract concepts and problem solving
Requirements
What you bring?
- Understanding of tech and development
Has a background in customer/merchant services and customer contact - Has professional and intellectual capacities at academic or higher professional education level
- Dutch is your native language
- You speak and write in English perfectly. An extra language is a major plus
Benefits
And what do we offer you?
- A diverse job in a young and enthusiastic team
- Room for personal input and ideas
- Possibility to get certificates
- Online Yoga amp; Bootcamp classes
And when we are back in the office:
- Free lunch;
- A relaxing massage every few months;
- Drinks every Friday to kick off the weekend;
- Office at a prime location in at the NDSM in Amsterdam, one of the city’s major cultural
hotspots with a breathtaking view of the river IJ.