Shift Supervisor, Amstelveel/Buitenveldert
Zapp, Netherlands

Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.

As our Shift supervisor, you work alongside our warehouse manager to make sure our operation runs smoothly. You’ll work in a fast-paced, early-stage start-up environment and will have the unique opportunity to help build a successful company right from the start. As Shift supervisor you will be managing projects within the supply chain and getting involved in business strategy, business cases and planning. Most importantly you will be learning about all aspects of the operations and gain the experience and knowledge required to build your career.

Responsibilites

• Ensure daily operations run smoothly
• Ensure that customer orders are assembled correctly and in time

• Make sure that our delivery riders pick up the order expediently
• Manage a fleet of riders on a daily basis

• Handle customer issues in case of out of stocks or other issues

• Make sure stock is received, controlled and stored into the shelves

• Maintain a clear and tidy warehouse and ensure any potential hazards are dealt with safely, quickly and efficiently.

• Work both independently and as part of a team

Requirements

• At least 1-2 years experience working in fast-paced environments preferably with experience in having managed a team before
• Prior experience in a role in a similar environment (food retail is a big plus)
• Effective communicator - able to disseminate ideas in a clear, concise manner to the relevant stakeholders through both verbal and written communication
• Available to start in-person in Amstelveen/Buitenveldert as soon as possible
• Passion for technology, start-ups and on-demand services
• Attention to detail while while not sacrificing speed and scalability
• Hands-on mentality, willing to roll your sleeves up
• Entrepreneurial mindset, comfortable in highly ambiguous environment and able to independently take responsibility from day one with ability to work with little direction

Benefits

• 25-30k salary and equity package
• Benefit from Zapp discount
• Be part of a fast-growing company and a super motivated team

At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and brings our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Functie omschrijving

Wij zijn Zapp, een hyper-growth-venture, opgericht eind 2020 en van start gegaan in Londen. Ambitieuze plannen om de komende maanden internationaal te gaan groeien en daarbij dus ook Amsterdam te lanceren worden werkelijkheid. We hebben een team van wereldklasse, met veel expertise aan onze zijde. Onze oprichters hebben bedrijven zoals Amazon en Jumia amp; Rocket Internet laten groeien tot internationale succesvolle bedrijven.

We willen zien wat je te bieden hebt: als je gedreven en energiek bent en kan schakelen in een snelle omgeving, solliciteer dan nu!

Als Shift Supervisor werk je samen met de Locatie Manager om ervoor te zorgen dat het gehele proces soepel verloopt. Je werkt in een snelle start-up omgeving en krijgt de unieke kans om vanaf het begin mee te bouwen aan een succesvol bedrijf.

Als Shift Supervisor leid je projecten binnen de supply chain en raak je betrokken bij bedrijfsstrategie, business cases en planning. Het belangrijkste is dat je alle aspecten van Zapp leert kennen en de ervaring en kennis op kunt doen die nodig zijn om je carrière op te bouwen.

Je verantwoordelijkheden omvatten:

• Zorgen dat de dagelijkse activiteiten goed verlopen.

• Zorgen dat de bestellingen van klanten correct en optijd worden samengesteld en geleverd.

• Onze delivery riders dagelijks aansturen op een snel logistiek proces.

• Afhandelen klantgerichte problemen.

• Ervoor zorgen dat de voorraad wordt ontvangen, gecontroleerd en in de schappen wordt opgeslagen.

Job Rewards and Benefits