Customer Operations Lead
MultiSafepay, Netherlands
Job Description
MultiSafepay - there from the start
Amazing product, flourishing partnerships, great people and big ambitions are all part of our DNA, driving us to develop cutting edge fintech solutions for diverse merchants. And this all happens in-house.
This makes us a little bit different. It allows us to respond to changes quicker, act upon the trends and industry changes and maintain quality code. We do this so that our merchants can concentrate on what they do best, service their customers and grow their business.
This passion is something we’ve known for nearly two decades, and hot off the back of topping the Emerce 100 Payment Service Provider category, now we want to tell the world!
As Lead of the Customer Operations team (8 FTE) you support MultiSafepay’s mission to be best-in-class in service delivery. You are responsible for delivering all aspects of Customer Service. You ensure that our operational activities and processes are aligned to meet current and future business needs. Your team is the first point of contact for our existing customers, merchants and partners to assist them in for example the activation process, bookkeeping, general questions about payment methods and other products and services that we offer.
Your leadership, influencing and relationship building skills are complemented by a hands-on approach to manage change and you have a natural talent for motivating and getting the best out of the team members working under your direction.
Requirements
We are looking for a dynamic, service focused Customer Operations Lead who:
- Can organise resources to meet service levels and a seamless high-quality service
- Has an inspiring leadership style, coaching, training and mentoring the team
- Looks at ways to streamline processes to enhance efficiency
- Makes data-driven decisions and is able to measure success and impact
- Can easily manage multiple tasks at the same time
- Has affinity with IT
- Has strong analytical and and problem solving skills
What do you bring?
- Significant experience in a similar role within a dynamic, technology led business ideally within the payments sector
- Experience in leading a customer facing team
- Adaptable management style to get results and help individuals achieve their full potential
- Understanding of tech and development
- Professional and intellectual capacities at academic or higher professional education level
- Dutch is your native language
- You speak and write in English perfectly.
Benefits
And what do we offer you?
- A diverse job in a young and enthusiastic team
- Room for personal input and ideas
- Possibility to get certificates
- Online yoga and bootcamp classes
And when we are back in the office:
- Free lunch
- A relaxing massage every few months
- Drinks every Friday to kick off the weekend
- Office at a prime location in at the NDSM in Amsterdam, one of the city’s major cultural hotspots with a breathtaking view of the river IJ