Rider Support Associate
Zapp, Netherlands

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Bachelor's Degree
Total Vacancies
1 Job
Posted on
Aug 4, 2021
Last Date
Sep 4, 2021
Location(s)

Job Description

Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.

We want to build the best rider fleet there is in the industry. All our riders are employees, with access to paid holiday, pensions, opportunity to earn company equity, and career evolution paths into different parts of the Zapp business. This makes for happy motivated riders who then take care of our customers.

We need a hyper-organised and empathetic individual to be our first point of contact for rider queries and feedback. You have a demonstrated history of being emotionally intelligent, exhibit grace under pressure, communicate clearly and succinctly and coordinate with other parts of the business to make fair judgement calls on ambiguous topics. Your ability to be calm, fair and firm with our riders is critical for our business success. You should also be comfortable using spreadsheets, various software applications and have a passion for improving processes.

Responsibilities

  • Be the first point of contact for riders’ queries and concerns, responding to all in-bound rider queries, triaging and escalating issues when needed
  • Regularly flag the need to clarify decision making rules on ambiguous topics, so that more query responses can be standardised over time
  • Develop a robust rider culture, ensuring that our riders feel that they are heard and understood. And that they are treated fairly even if a decision made does not go their way
  • Spot opportunities to improve processes and policies, and develop and codify improvements in partnership with the wider team

Requirements

  • At least 3 years experience working with drivers / rider fleets and/or in customer experience
  • Emotionally intelligent, firm but fair approach to rider management
  • Comfortable working in a fast-paced and often challenging and ambiguous environment
  • Right to work in the Netherlands
  • Fluent Dutch and English

Benefits

  • Competitive salary amp; equity package
  • Enjoy 25 days holiday per year (plus all bank holidays)
  • Spend your monthly wellbeing allowance on things that really matter to you via our Juno benefits programme. This can be anything from veggie boxes, to indoor plants, tax advice and much more
  • Private health insurance
  • Extended sick pay and maternity / paternity leave pay
  • We will contribute up to 3% to your pension
  • Make use of our home office allowance for office supplies
  • Benefit from our monthly Zapp order allowance
  • Be part of a fast-growing company and a super motivated team


At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and brings our product closer to the customer.

As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Job Specification

Job Rewards and Benefits

Zapp

Information Technology and Services - Paris, France
© Copyright 2004-2024 Mustakbil.com All Right Reserved.