Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, and from founders to riders we are relentlessly focused on delighting our customers. We are backed by the world's leading investors and our team has scale-up and exit experience at companies such as Amazon, Jumia, Deliveroo, Tesco, Stuart and Just Eat. If you’re ready to help build the world’s most customer-focused company, get in touch.
We want to build the best rider fleet there is in the industry. All our riders are employees, with access to paid holiday, pensions, opportunity to earn company equity, and career evolution paths into different parts of the Zapp business. This makes for happy motivated riders who then take care of our customers.
We need a hyper-organised and empathetic individual to be our first point of contact for rider queries and feedback. You have a demonstrated history of being emotionally intelligent, exhibit grace under pressure, communicate clearly and succinctly and coordinate with other parts of the business to make fair judgement calls on ambiguous topics. Your ability to be calm, fair and firm with our riders is critical for our business success. You should also be comfortable using spreadsheets, various software applications and have a passion for improving processes.
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At Zapp we embrace diversity. We are committed to creating an inclusive and supportive work environment. We firmly believe that a variety of backgrounds amp; perspectives make our team stronger and brings our product closer to the customer.
As an Equal Opportunity Employer, we make all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.