Why would you join?
We are Memri and we're solving a big problem. We are continuously generating data and information about ourselves but we have little control or access to it. Many of the services that we use are built to capture our attention rather than help us achieve our goals as individuals; all the while, they compromise our freedoms, agency and trust. We are on a mission to fix this.
We are building an open source community within the Web3 space, and we are tackling data challenges through shared creativity and collaboration. We want to create a world where technology is better aligned with people’s needs today. We build tools that empower people to create a new web - one that is private, trustworthy and free from centralized control.
Among the core team, we have founders who have built and sold multiple companies to the world’s industry leaders. We are an international company with a hub in Amsterdam and a diverse, remote team based across Europe and Asia.
Our organization
We are a values-centric, democratic organization and we are driven by creating positive impact for people and planet. We believe that our self-governed structure eliminates many of redundant managerialistic routines one sees in traditional companies. We find that our structure allows for unhindered scaling and innovation, while also attracting top talent. Our team are highly motivated because we are creating the organization we want to work in and a product that leaves a lasting positive impact.
Our values apply to how we work and the philosophy of the solutions we create.
Your purpose
This is a pivotal role within the organization, tasked with strategising, implementing and growing a contributor community for an open-source product. This is an impactful role within the company because the community is the product’s ‘other half’. As an early employee, you will have a huge role in shaping what Memri becomes. If this resonates with you, we want to hear from you!
The role
Your mission
- develop, implement and lead the Community Strategy
- create, manage, and grow the Memri community across various channels including GitLab, Discord, social media, editorial channels and partner channels
- be the point person for community members, providing guidance and support while building and nurturing relationships between Memri and its contributors
Strategy
- Define, execute and iterate on the community strategy and roll-out plan in line with the product strategy, business goals and timelines
- Strategise and execute initiatives to support growth of the community across all relevant channels including GitLab, Discord, Twitter, company website and blog, Reddit, forums etc. and any other relevant partner channels
- Work closely with the Product Owner to define and manage the community roadmap in tandem with product releases, and communicate updates to the community to ensure the two are closely aligned
Growth
- Liaise with the team to drive the social and marketing content for community growth campaigns
- Engage with the Memri community across Discord, Twitter and any other channels, and connect with other communities to help build up relationships with our user base and with our contributors
- Respond to community member questions and support issues via email, Discord, Twitter, Reddit and any other channels our community members choose to reach out to us
Management
- Be the representative of Memri to the community
- Define and manage internal processes to support the Memri community ensuring a smooth experience for contributors
- Liaise between contributors and the Memri team to support timely implementation of features and ensure roadmap alignment
- Regularly share updates with community on new features, product updates and plans
- Monitor discussions and posts within the communities across relevant channels, answer queries, track issues and provide member support when needed either by answering questions directly or connecting them with relevant team members
- Be responsible for managing any possible problems including establishing and moderating conflict resolution processes to prevent escalation
Technical knowledge
- You are a mid-weight - senior community leader, with minimum 5-8 years of experience (respectively) in creating and managing communities and community strategies
- You have some programming knowledge, ideally in Machine Learning (not necessarily production-level programming skills, but you will need the ability to write your own demos, use and speak confidently about the product and the field, and answer some technical questions).
- Ideally you have worked with open-source communities and have experience or good knowledge of Web3, Ma