Key Account Manager
Huboo, Netherlands
Job Description
Key Account Manager in Veldhoven, The Netherlands
Have you got excellent experience dealing with key accounts? Are you great at building and maintaining client relationships in a B2B environment? If so, we are looking for a skilled Key Account Manager to oversee the relationships of Huboo’s most important clients. You will be responsible for maintaining and growing the revenue of long term key customers by understanding your clients needs.
The goal is to contribute to sustaining and growing our business to achieve long-term success.
Key responsibilities for the Key Account Manager:
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Requirements
Experience and skills needed for the Key Account Manager:
- Proven experience as Key Account Manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
- Excellent organisational skills
- Ability in problem-solving and negotiation
- Good knowledge of the Dutch and English language
Benefits
What we offer for our Key Account Manager:
- 24 days paid holiday (plus bank holidays)
- Collective discount on health insurance
- Share options within the company
- Travel allowance
- An excellent working environment in our new site in Veldhoven
- Table tennis and football tables
- Opportunities for personal development, growth within the company and exposure to a variety of challenges
- Casual dress code
- Company social events - paid to party events
- Pension plan
- Competitive salary
Huboo’s skills and our Values applicable for our Key Account Manager:
Integrity: You are honest with your opinions and what you think needs to be done and with your own ability. Transparency is important here, and we expect our employees to be open and honest. Fairness is really important at Huboo. We speak with clarity, honesty, frankness and transparency to our customers, to our partners and to our colleagues. We do what we say we will.
Ambition: You are driven, hardworking and passionate in what you do. We make bold decisions with a focus on growing the business and striving to be leaders in our field. We show up to be our best for our customers and each other. We all share in the success of Huboo.
Focus: We are wholeheartedly committed to our mission and our customers. We aren’t robots but human beings with a single-minded determination to deliver to exceptional standards.
Solidarity: You can build strong and trusted relationships, thanks to your approachable, friendly attitude. Our business only works because of the strong relationships we build with those around us. We are friendly, approachable and human in everything we do. We are one team, we work together to build the business and support our customers.
About us:
Founded in 2017, Huboo was created by e-commerce sellers for e-commerce sellers. Martin Bysh (CEO) and Paul Dodd (CTO) found that the demands and struggles that came with picking, packing, and shipping their products was becoming impossible. They considered outsourcing their fulfilment but could not find a company that allowed them to remain in the driving seat of their growing business.
Paul and Martin soon created Huboo’s unique Hub Model.
Huboo was then founded. Huboo is not like any normal fulfilment warehouse, we have a specific Hub Model, which allows our Hub Managers to take ownership of their Hubs and be the point of contact for our clients. They are not only pickers and packers but are also account managers too. Huboo work with client selling through eBay, Amazon, and other channels. We are the fastest growing e-commerce fulfilment company in the UK and are looking for our Key Account Ma