Electrical Engineer
HITEC Power Protection, Netherlands

HITEC Power Protection is looking for an Electrical Engineer for the Customer Quality Support department. The Customer Quality Support department supports the regional service organisations with analysing technical issues of operational UPS systems in the field. As Electrical Engineer you are answering incoming inquiries and supporting the regional teams with solving complex field issues. You address these field issues and concerns regarding the HITEC products and services, as well as troubleshooting any technical problem. You are 3rd line support for the organization, meaning that based on you technical knowledge (i.e. electrical, mechanical or systems), you decide if the Customer Quality Support department can assist in the issue or if Technical Specialists of the Engineering department need to be involved. If a team of Specialists is required, you will become a Project Leader; you make sure that issues are analysed, you drive RCA’s and make sure RCA reports are completed. When the root cause is found you will follow-up and write recommendations to prevent similar breakdown. If necessary you will also prepare and launch field campaigns to improve the quality of the UPS systems in the installed base.

The Team:

The Customer Quality Support department consists of three Customer Quality Support Engineers with different background (i.e. electrical, mechanical), you all report to the Customer Quality Support Manager. The overall team is a part of the Quality, Environment, Safety and Health department.

Job objectives:

• You are responsible for timely answering technical questions from the regional service teams
• You support the regional service teams with trouble shooting and solving technical issues
• You are responsible for analysing complex field issues, writing customer reports, recommendations and field campaigns to prevent future breakdowns.
• You are a project leader for a team of Technical Specialists: you set up a taskforce, make sure everyone is onboard and make sure that progress is being made.
• You work according to fixed methods and procedures and within the Customer Quality Support frameworks.
• You conduct statistical analysis of breakdown data.
• You make root cause analyses for complex breakdowns.
• You breakdown a technical issues and solution to something that is understandable for both internal and external stakeholders.
• You register warranty claims in the ERP system and analyse if these warranty claim are valid.

• You discuss technical issues, analyses and possible preventative solutions with the Technical Specialists.
• You proactively discuss the progress and quality of the work with the Customer Quality Support Manager.

• You discuss technical issues, suggestions for improvement and implementation with the relevant departments such as the Engineering department and the Regional Service departments.

Requirements

• Bachelor degree in Electrical Engineering.
• You have several years of working experience as a Electrical Engineer or as a Technical Support Engineer
• You can speak, read and write English.
• You are analytical, have good communications skills and are able to guide technical discussion to solutions.
• You have affinity with continuous improvement/lean and are familiar with RCA (preferably with 8D, FMEA).
• You are familiar with rotating equipment (preferred).
• You have a flexible, service oriented mindset

Benefits

• Pension Plan
• Paid Time Off
• Training amp; Development

Job Rewards and Benefits