Operations Associate - Netherlands - 12 month FTC (remote)
Zego, Netherlands
Job Description
you prioritiseZego is a commercial motor insurance provider that powers opportunities for businesses, from fleets of just two vehicles to global enterprises, and for individual drivers and riders. Its mission is to provide businesses and people with insurance they control, saving them both time and money.
The problem that exists is that in an ever-changing world, traditional insurance holds businesses back. Zego, on the other hand, helps businesses to unlock their full potential by putting them in control. Using smart technology and sophisticated data sources, Zego gives businesses the power to monitor and improve their driving performance over time, enabling them to save money by retaining a great price for their cover. It also helps businesses save time, making the administrative side of things easy and the claims process effortless.
Since its inception in 2016, Zego has grown to support businesses in the UK and across Europe and has forged partnerships with businesses such as BP, Amazon and Uber. Zego has also raised $280 million in funding and was the first UK insurtech to be valued at over $1 billion.
At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play
Role Overview
Sitting within the newly formed global B2B underwriting team, you will be responsible for supporting our end-to-end operations processes covering all new business, policy adjustments and renewals. You will work with underwriters to onboard new business ensuring that we provide the best quality service to our customers. At the same time, you are part of the Team Netherlands, where you will be responsible for account management. You will closely work with the entire Dutch team to service our brokers and clients and live up to Zego NL’s risk management proposition. This is a 12-month FCT role with the option to become permanent.
As part of this role you will be responsible for:
- Working with our operations team to manage new business leads and renewals, supporting quotes, onboarding and policy adjustment processes
- Being the first point of contact for the live fleets in the Dutch market
- Making sure Zego NL lives up to its risk management proposition towards the live fleets
- Continuous improvement of our processes by working with our product team to automate and streamlines processes where appropriate
- Working on ad-hoc projects to further develop the underwriting function and support Zego’s strategic B2B goals
About you:
- You have 2+ years of experience, preferably working in operations or account management.
- You’ll be detail-oriented, proactive and able to problem solve and suggest solutions
- You have great communication skills, and are able to boost broker and client engagement you'll have the capacity to multitask, youprioritise in a logical and structured manner and you have a disciplined follow-through on tasks.
- You’re naturally curious. You love learning how things work and you’re always looking for ways to innovate.
- Speak Dutch and English
What it's like to work @ Zego:
Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives.
Where we work:
We are committed to helping all Zegons deliver their best work regardless of location which is why we have embraced a ‘Flex First’ philosophy. This means home is the primary place of work for all Zegons but you can also spend time with colleagues in our city centre collaboration spaces from time to time too
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
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