Position Summary
Under the direction of the Operations Supervisor, the Customer Service Assistant will assist with daily communications with clients/partners via email and phone. These communications are focused on order confirmations, shipping updates, billing questions and troubleshooting problems that may arise. In this role, you will be responsible for ensuring that the paperwork for all incoming and outgoing shipments coming and leaving the distribution center is complete, accurate and filed away in an organized fashion. You will check drivers in and out throughout day, handle bills of ladings (BOLs), and utilize various systems and frequently interact with warehouse personnel and carriers. You will also be required to assist in the day- to-day warehouse operations functions as needed.
Major Responsibilities
Daily communications with clients via Email or phone. Contact client and help resolve any discrepancies on any documents. Advice Client if an inbound shipment does not have an ASN in the system. Alert Warehouse/operations manager of expected incoming shipments. Confirm packed orders are as per retailers’ routing requirements Coordinate customs activities with customs broker (match export documents for allexport shipments + file)
Coordinate billing, invoicing and resolve discrepancies Interact with warehouse associates and troubleshoot potential issues Assist with daily and weekly reports as required Jointly work with Supervisors and Management to meet warehouse metrics Prioritize workload and have flexibility to adjust based on position requirements. Other projects and tasks assigned by SupervisorRequirements
Prior shipping/receiving/clerical/customer service experience. Knowledge of Microsoft Office is a must Excellent communication skills (both written and verbal) Must be Bi- lingual (Dutch amp; English) High school diploma or equivalent required 2 years of shipping/receiving experience or 1 year of customer service experience required Frequent interaction with warehouse workers with daily tasks, good interpersonal skills required Multi-tasking required, must be able to work in small groups and in a fast-paced environment Ability to maintain confidentiality is essential Regular, predictable, full attendance is an essential function of the job There may be a need at times when the warehouse is busy to help doing any warehouse activities. This is a major requirement of the jobPhysical Requirements • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 20kg. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.