Quality Assurance Operative (Warehouse)
Huboo, Netherlands

The aim of the QA department and Operative is to enable and maintain the highest quality service to Huboo customers ensuring that delivery requirements are met and that the correct items are dispatched. This role forms a pivotal part of validating that those operational processes are followed at the required level aiding the long-term success of our business and customer satisfaction. The role is growing to place a greater focus on error prevention and improvement aspects.

Key Responsibilities:

• Collaborate with the Client Implementation team to ensure the onboarding process is a success for Huboo as well as the clients/customers.
• Work with hub managers to ensure their hub has the optimal set-up and document / share any observations/findings.
• Adhere to company procedures to inspect and report quality issues in detail.
• Review / Audit Goods IN amp; OUT transactions to ensure accuracy.
• Initiate Problem-solving methods to determine root-cause corrective actions.
  • Ensure follow-up to process confirm/validate the implementation.
    • Liaise with Ops supervision for support/escalation.
• Internally, identify trends and contributory factors around the picking and packing process.
  • Share key learning to proactively introduce error reduction and standardization.
• Assess ticket quality to ensure the team is providing outstanding customer service.
  • Feedback any details or corrective actions to supervisor, as necessary.
• Assess new Hub manager performance and provide follow-up with the training requirements.
• Utilise the Continuous Improvement team to request process improvement support where required.
• Conduct parcel checks to validate the process and follow up with root cause corrective actions.

Requirements

Essential

• Attention to detail
• Computer literate (MS Office and Outlook)
• Process orientated
• Confidence in raising quality concerns with fellow colleagues.
  • Effective communicator amp; can build effective relationships.
• Data-Driven who possesses effective decision-making skills.
  • Basic Problem solving (3C / 5Y’s / Ishikawa ~ Fishbone)
• Lean Six Sigma Yellow belt
• Advanced Problem-Solving skills
  • A3 PPS / 8D / DMAIC
• Strong influencing and creative skills.

Desirable

Benefits

What do we offer for our Quality Assurance Operative?

We have a strong company culture, a fantastic work environment! We will run regular social events so if the job looks right for you, then come and join our thriving team. We are constantly improving the way we do agile, so as a part of the team, you will be expected to contribute to helping us figure out how we can move forward, delivering more business value in less time with happier, motivated teams.

• Salary: 24.000 to 25.500 per year
• 24 working days of paid holidays (plus public holidays)
• Collective discount on health insurance
• Share options within the company
• Travel allowance (0.19ct/km max 50km)
• An excellent working environment in our warehouse in Veldhoven, twice certified as Best Place to Work in NL.
• Opportunities for personal development, growth within the company and exposure to a variety of challenges
• Casual dress code
• Pension Scheme
• Company social events - We love to party!

Huboo’s skills and our Values applicable for our Quality Assurance Operative:

Integrity: Fairness is really important at Huboo. We speak with clarity, honesty, frankness and transparency to our customers, to our partners and to our colleagues. We do what we say we will.

Ambition: We make bold decisions with a focus on growing the business and striving to be leaders in our field. We show up to be our best for our customers and each other. We all share in the success of Huboo.

Focus: We are wholeheartedly committed to our mission and our customers. We aren’t robots but human beings with a single-minded determination to deliver to exceptional standards.

Solidarity: Our business only works because of the strong relationships we build with those around us. We are friendly, approachable and human in everything we do. We are one team, we work together to build the business and support our customers.

About us:

Founded in 2017, Huboo was created by eCommerce sellers for eCommerce sellers. Martin Bysh (CEO) and Paul Dodd (CTO) found that the demands and struggles that came with picking, packing, and shipping their products was b

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