Job Description
Working at CLUSE
Are you ready to join the #CLUSEclub and be a part of one of the most ambitious watches and jewellery brands in Europe? Starting in the Netherlands in 2013, CLUSE is now active in over 30 countries with over 5.500 points of sale. CLUSE is a young and dynamic company where we embrace new opportunities and challenge ourselves every day with a great passion for the CLUSE brand. We have an open and informal culture where we like to enjoy and celebrate every moment.
What the role is about
Our Customer Care team is looking for a Customer Care Representative for the French market. As quality-focused Customer Care Representative FR you handle and resolve inquiries from our French B2B and B2C customers, for example about products, delivery and shipment. You do this primarily by email, social media and chat and to a lesser extent by phone in French, and English where required. Thanks to your positive attitude and problem-solving skills, you ensure all our customers receive a high-level service.
You will be joining our Customer Care Team and work closely together with your international colleagues from Back Office, Sales Support and Logistics. Are you the service-oriented CLUSE ambassador we are looking for (40 hours per week)?
Responsibilities
- Provide a high service level by responding to our French B2C customer inquiries by email, chat and social media;
- Contribute to the improvement of our service level and after sales processes by spotting and raising issues and make suggestions for things we can do better;
- Work closely together with other teams like Back Office, Sales Support and Logistics to share knowledge and best practices.
Requirements
About you
- You have excellent written and oral communication skills in French (native level) and English;
- You are an excellent problem solver with a positive attitude;
- You like to work independently, but also in a team;
- You are customer amp; quality focused and have a great sense of responsibility;
- Excellent knowledge of Microsoft Office;
- Affinity with and experience in social media.
Benefits
Good people deserve more besides an inspiring start
- Salary conform to industry standard, depending on experience;
- 25 holidays per year on a full-time basis;
- Holiday allowance;
- Pension scheme;
- Partial travel cost reimbursement when living outside Amsterdam;
- Flexibility to work partly from home as well as from the office;
- An inspiring office @ Houthavens, Amsterdam;
- Employee discount on own products plus a CLUSE product of your choice;
- Company laptop;
- Regular social events you definitely want to attend, organized by our Social Events Team;
Curious to find out more?
If the role of Customer Care Representative France feels like a good fit with your skills and ambition, we’d love to tell you a bit more about the CLUSE story. Only applications via the APPLY FOR THIS JOB link below will be considered. If your CV and cover letter catch our eye, we’ll definitely be in touch.
You can reach out directly to the Team Lead Support with any questions about this opportunity by contacting
