Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX.
Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States where we’ve grown in year-over-year sales by 264% as more enterprise organisations accelerate their digital transformation plans with Onfido.
Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.
The OpportunityYou’ll join our growing Onboarding and Technical Services team in the UK and Europe, working with new clients to help plan and manage their Onfido integration and rollout. As one of their first touchpoints at Onfido you’ll be a driving force behind setting customers up for long-term success by delivering a first class onboarding experience and will work closely to deliver technical check-ins and health checks throughout the customer journey post-onboarding.
You’ll work closely with our new customers to ensure they have a first-class experience connecting with Onfido’s API, integrating our SDK into their apps and setting up workflows in our Studio product. You’ll be a subject matter expert on Onfido’s product suite.This role sits in our customer organisation alongside Customer Success and Customer Support who you’ll work closely with to champion our customers internally.
Onfido is in hyper-growth mode. That means everyone who joins us today needs to be ready for personal hyper-growth.
As an Onboarding and Technical Services Consultant at Onfido you will:
- Be obsessed with providing the best customer experience. You're eager to roll up your sleeves to ensure customers are successful in integrating and rolling out Onfido.
- Deliver Onboarding and In-Life services for customers in person and/or remotely over video conference.
- Become an expert in Onfido's identity verification products and how customers should implement them effectively.
- Provide technical guidance to customers through your knowledge of how our API and SDKs function and can be used.
- Work closely with Sales, Support and Product Management colleagues to represent the voice of the customer within Onfido.
- Be a trusted advisor to our customers, supporting them as they take their first steps with Onfido.
- Develop a deep understanding of customer requirements and use-cases.
- Be part of a fast growing team - you'll directly impact the growth of the Professional Services function within Onfido.
We’re looking for a Onboarding and Technical Services Consultant who can display the below skills experience throughout our interview process
- 2+ years experience in a customer facing role Customer Success, Solution Engineering, Technical Account Management, Professional Services or something similar
- Self-starter; an ability to operate independently and remotely with customers and colleagues
- Experience working on multiple projects simultaneously
- Strong organisation and prioritisation skills
- Mix of Business and Technical Consulting experience, you’re curious with an ability to translate technical concepts to non-technical audiences
- Demonstrable understanding of RESTful API design and integration patterns and practical experience with at least one programming language (Swift, Java, Javascript, Python, etc) or with app development on iOS or Android
Desirable:
- You speak fluent German, Spanish or French
- Experience working in