Zone amp; Co's recent acquisition of Fast Four has provided us with many opportunities to continue to grow our (now combined) teams. We are a premier NetSuite Solution provider, a proud member of the Suite Developer Network, and creator of the #1 cloud billing amp; revenue solution - ZoneBilling. We work daily to change the way businesses innovate at scale using comprehensive cloud technologies built from core cloud systems - like Oracle NetSuite. We design our products to solve the real-life challenges of our customers, which we know all too well as ex- CFOs, Accountants, Project Managers, Developers, and more.
This is an incredibly exciting and momentous time for Zone with our recent funding, and Fast Four acquisition, so there’s a wonderful amount of opportunity to make your mark and make an impact.
About the role:
You are the backbone in the support of our applications running on NetSuite.
You answer day-to-day questions from customers. When you have identified a possible improvement with a customer, you feed that back to the Product Owner and development team. You are involved in the process of testing the new versions as well.
As a support specialist, you will be responsible for dealing with our customer's queries received by email or phone, although 95% of the time the queries are received online (by NS support system). You will make sure to understand a question, respond in a timely manner and find the best solution for the customer.
Of course, there will be several ways in which you will be supported with these tasks, including NetSuite training, knowledge bases, and your colleagues.
Responsibilities include, but are not limited to:
About the applications: Scan amp; Capture amp; Bank Reconciliation
We have developed several add-ons to the NetSuite cloud ERP platform, used by more than 500 customers globally.
The main two apps that you will support our Scan amp; Capture and Bank Reconciliation (automated entry of bank transactions), but you will get the chance to support all of our Suite apps.
Scan amp; Capture uses OCR (Abbyy FlexiCapture) to convert PDF vendor bills into meaningful data. That data is used to automate the entry of vendor bills. The app includes e-invoicing as well.
Requirements
Requirements:
Benefits
BenefitsBenefits at Zone are all about helping you lead a fulfilling life outside of work. We know work is only one part of your life, so we do everything we can to support it. We offer fully paid parental leave. We celebrate no-Friday weeks during the summer (every other Friday off) and provide an initial stipend for setting up your home office. All on top of our fully covered, top-tier health insurance and unlimited vacation. And we are 100% remote!
Zone and Co is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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