General Manager
Bergen Logistics, Netherlands

The General Manager will lead strategic and operational planning efforts with the goal of delivering profitability and partner satisfaction.

This position requires the analysis of broad and complex issues and the formulation and execution of strategies to ensure that deadlines and priorities for timely product delivery to partners (customers) are met in a cost effective manner.

Requirements

Duties and responsibilities

• Manage a distribution and fulfillment site.
• Responsible for meeting financial targets (Key measurements and benchmarks distribution amp; labor costs, meeting daily required percentage on billing against labor)
• Provides effective leadership to drive high performance teams -- support, motivate, direct, and retain high caliber staff.
• Promotes "total customer satisfaction" (delivery, quality etc.) within all Operations teams
• Identifies and solves critical operational problems.
• Develop operations strategies, fiscal plans and budgets, departmental goals amp; objectives.
• Determines departmental staffing requirements as part of Operational planning/budgeting.
• Initiate advanced fulfillment and logistics programs to improve operations.
• Lead the development, acquisition and validation of new processes for distribution, fulfillment and logistics to meet business goals.
• Integrate the technology, quality, purchasing and logistics functions to support services, cost and process excellence.
• Provide leadership in the development of an effective organization and its members
• Ensures financial targets are met.
• Responsible for establishing approved objectives, plans and budgets for each area
• Creating a talent and labor management process in coordination with HR to ensure that the right resources are in place.
• Develop standard operating procedures and best practices in terms of material management and contract performance monitoring in order to optimize cost, quality and delivery time.

Qualifications

• Bachelor's degree in related fields.
• Demonstrated leader with 5-7 years progressive management experience in a 3PL environment.
• Ecommerce or direct to consumer/ business (D2C/B2C) highly preferred.
• Experience in a fast pace, high volume unit pick fulfillment DC environment.
• Ability to understand and thrive in a high-volume work environment during extremely busy peaks season while executing multiple projects simultaneously.
• Strong ability to understand financial reports and the levers to pull to drive a healthy Pamp;L.
• Knowledge of customs/import and export management.
• Hands-on strong problem-solving skills.
• Ability to drive a high performing team across multiple functions.
• Proficiency in driving KPIs and getting teams organized around metrics attainment.
• Knowledge of Warehouse Management Systems is a plus.
• Strong Microsoft Suite and GSuite user (documents, spreadsheets, shared files, presentations).
• The ability to communicate succinctly, clearly and with purpose.

Job Rewards and Benefits